EXPEDITER/CUSTOMER SERVICE

Brothers Sports Bar & Grille

EXPEDITER/CUSTOMER SERVICE

Dracut, MA
Full Time
Paid
  • Responsibilities

    Benefits:

    Company parties

    Competitive salary

    Flexible schedule

    Free uniforms

    Opportunity for advancement

    Training & development

    We are seeking an experienced and highly organized individual to join our team. You will play a critical role in maintaining the flow of service between the kitchen and front-of-house. This position ensures all orders are accurate, properly assembled, and delivered quickly while maintaining the highest quality standards. This position also handles phone orders and customer calls periodically.

    The ideal candidate thrives under pressure, communicates clearly with chefs and servers, and has a strong eye for detail and timing.

    Responsibilities

    Coordinate and manage the flow of orders from the kitchen to guests

    Check all orders for accuracy, presentation, and quality before leaving the kitchen

    Communicate clearly with pizza cooks, line cooks, and front-of-house staff

    Organize tickets and maintain proper order timing during busy service

    Packaging food for all orders

    Prioritize orders to maintain efficient service and minimize waiting times

    Assist in keeping the expo station clean, organized, and stocked

    Support the kitchen team to maintain smooth service during peak hours

    Answer phones, take orders and payment

    Qualifications

    Previous restaurant experience preferred (pizza or high-volume kitchen a plus)

    Ability to work in a high-volume, fast-paced environment

    Strong communication and leadership skills

    Excellent attention to detail

    Ability to multitask and stay organized during busy service

    Knowledge of food safety and sanitation regulations

    Positive attitude and strong teamwork mentality

    Ability to stand for extended periods

    Benefits/Perks

    Competitive pay

    Growth opportunities within the company – when available

    Supportive team environment

    Staff meals and employee perks