Benefits:

401(k)

Dental insurance

Employee discounts

Health insurance

Paid time off

Vision insurance

Position Overview: We are seeking a detail-oriented and customer-focused Customer Service Representative to join our team. This role is responsible for managing customer accounts, processing orders, and ensuring a high level of service throughout the order lifecycle. The ideal candidate can effectively coordinate with internal teams such as sales, warehouse, and logistics.

Key Responsibilities:

Process customer orders accurately and efficiently in ERP systems

Respond to customer inquiries regarding order status, product availability, pricing, and shipping timelines

Coordinate with warehouse and logistics teams to ensure timely fulfillment and delivery

Resolve customer issues, including order discrepancies, returns, and claims

Maintain strong relationships with customers through consistent communication

Monitor open orders and proactively address potential delays or issues

Assist with invoicing, credits, and general account maintenance

Support sales team with order management and customer follow-ups

Qualifications:

1-2+ years of customer service experience, preferably in distribution, manufacturing.

Experience with ERP systems (e.g., NetSuite, Acumatica, SAP, etc.) Willing to train

Strong organizational and multitasking skills

Excellent verbal and written communication skills

High attention to detail and problem-solving ability

Basic in Microsoft Office (Excel, Outlook, Word)

What We Offer:

Health, dental, and vision insurance

1 week paid PTO to start, increases with tenure.

401k Plan Offered

5 Paid Holidays