Benefits:

Weekends & Holidays Off

401(k)

401(k) matching

Paid time off

About the Role

TempusDirect is seeking a detail-oriented and motivated CVLB Specialist (Caller) to join our team. In this role, you will conduct outbound calls to healthcare providers to obtain, verify, and update critical information that supports our operational processes. Success in this position requires strong communication skills, attention to detail, and the ability to work efficiently in a fast-paced, production-driven environment.

If you enjoy speaking with healthcare professionals, solving problems, and contributing to a team-focused workplace, we'd love to hear from you.

Key Responsibilities

Conduct outbound calls to healthcare provider offices to gather, verify, and update required information

Meet daily productivity goals, including call volume and case resolution expectations

Accurately document all interactions and maintain complete, detailed records

Manage assigned work queues and ensure timely follow-up on outstanding items

Review completed work for accuracy, quality, and compliance with established guidelines

Communicate effectively with team leads regarding questions, process clarifications, and escalations

Identify and escalate complex or unresolved issues through the appropriate channels

Maintain professionalism and positive relationships with providers and internal team members

Follow all company policies, procedures, confidentiality requirements, and compliance standards

Support team objectives and contribute to a collaborative, results-driven work environment

Qualifications

Required Skills

Strong verbal communication and customer service skills

Excellent attention to detail and organizational abilities

Ability to effectively manage time and meet performance goals

Comfortable navigating multiple systems and workflows simultaneously

Professional demeanor and strong problem-solving skills

Preferred Experience

Previous call center experience

Healthcare industry experience

Administrative or data-entry experience

Additional Requirements

Must successfully pass a background check

Work Environment

Fast-paced, production-focused environment

Team-oriented culture with performance-based expectations

Frequent phone communication with healthcare providers

Computer-based work requiring accurate documentation and data entry