PHEAA is a nonprofit student aid organization that holds a mission of providing affordable access to higher education.
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Salary : $16.00/Hour Pay Increase: Pay will increase to $16.50 after 6 months of continuous employment
Shift: Monday through Friday 8:00 AM - 5:00 PM - Hybrid 2 days a month onsite
Location : PHEAA Headquarters 1200 North 7th Street, Harrisburg, PA 17102
Department : Conversions
Benefits:
You are eligible to enroll in the Bronze Medical Insurance plan from day one of employment and will be required to join the State Employees Retirement System.
Please click here to learn about PHEAA’s Total Rewards Benefits.
JOB PURPOSE AND SUMMARY
The Clerical Wage Document Review organizes and reconstructs borrower files in preparation of data entry of Student Loan detail to the Conversion System Module and for document storage and retention. Key functions include performing assigned tasks including addressing and resolving typical and routine issues with accounts.
PRIMARY DUTIES AND RESPONSIBILITIES
Data Review and Processing
Organize and reconstruct lender or borrower collateral and update COMPASS accordingly.
Identify and research basic level processing errors
Resolve validation edits assigned by utilizing validation chart resolution along with training and experience.
Research and respond to basic business units questions in a timely and professional fashion.
Track daily work performed by logging daily activities.
Safeguard Non-Public Personal Information (NPPI), at all times.
Communication and Development
Actively participate in team meetings offering input to discussion topics, sharing information that may benefit others, and taking meeting minutes.
Keep up to date on changing procedures within the department as they pertain to specific functions performed.
Participate in departmental cross-training initiatives to improve and expand working knowledge base.
Required Skills
High school diploma or equivalent.
ESSENTIAL DUTIES AND RESPONSIBILITIES
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
Perform work required for this position in an office environment and/or via remote or hybrid arrangement.
Remain sedentary for extended periods of time.
Ability to use a personal computer.
Required to use the telephone for incoming and outgoing phone calls.
Overtime required.
Basic math skills required.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Ability to communicate clearly and effectively.
Ability to work effectively in a team environment.
Ability to multitask.
Knowledge of a personal computer (PC).
Ability to learn and understand Agency policies, procedures, and operations.
Ability to use basic office equipment (fax machine, copier, telephone, printer, etc.).
Ability to use information systems and software.
Ability to understand and apply rules and regulations pertaining to department activities.
Required Experience
High school diploma or equivalent.
High school diploma or equivalent.
ESSENTIAL DUTIES AND RESPONSIBILITIES
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
Perform work required for this position in an office environment and/or via remote or hybrid arrangement.
Remain sedentary for extended periods of time.
Ability to use a personal computer.
Required to use the telephone for incoming and outgoing phone calls.
Overtime required.
Basic math skills required.
ADDITIONAL KNOWLEDGE, SKILLS, AND ABILITIES
Ability to communicate clearly and effectively.
Ability to work effectively in a team environment.
Ability to multitask.
Knowledge of a personal computer (PC).
Ability to learn and understand Agency policies, procedures, and operations.
Ability to use basic office equipment (fax machine, copier, telephone, printer, etc.).
Ability to use information systems and software.
Ability to understand and apply rules and regulations pertaining to department activities.