Who We Are

CWS Corporate Housing is a team of inspired people creating extraordinary experiences. We believe that our people are the foundation for our continued and growing success. We work hard to instill a fun, hardworking, and fast-paced work environment that offers care and support. We believe in community involvement and giving back. No matter how much we’ve grown as a company, we’ve maintained the foundation of our CWS culture. We are selective to hire the right person that fits our unique culture and values.

What We Do

CWS Corporate Housing offers short-term rentals that make your stay more enjoyable so you’re more effective at work. Our one-, two- or three-bedroom furnished rentals are in pet-friendly communities, feature full kitchens and include local phone service, expanded basic cable and high-speed internet access.

Whether you’re an intern or an executive, if you’re taking an extended business trip or relocating your family for a job opportunity, you need a corporate apartment that has all the conveniences of home. We’ll make sure you have what you need to be at your best.

We are committed to fulfilling your interim housing needs that’s personalized, innovative and dedicated.

What You Will Do

The primary purpose of this role will be to manage and oversee the quality and customer satisfaction of a client’s stay from move-in to move-out.

Essential job duties include but are not limited to the following:

Communicate with internal and external partners to ensure that all customer requests, maintenance work orders, and lease paperwork are completed efficiently.

Coordinate customers’ service requirements with other appropriate departments as necessary to ensure a red carpet experience for all guests

Interact with customers to provide information in response to customer service inquires.

Serve as the primary point of contact and subject matter expert for the client service database, STORM.

Monitor and communicate the progress of customer service inquiries to ensure customer's requirements and company standards are met

Respond to and mitigate customer complaints, concerns and comments in a cordial and respectful way, escalating to Director of Client Services as necessary

Build and establish relationships with external contacts such as property management, as well as internal team members to communicate clients' requests, progress of work orders, and any other information pertinent to the guest's stay

Work with colleagues in a respectful and collaborative way to help build a strong team with a customer focus

Provide organization and consistency with extreme attention to detail on all data-entry and paperwork received

Assist with customer accounts with relevant information as required for data management

Act as a liaison between client and area markets, communities, and supply partners

Assist with the preparation of client reports

Provide back up support for e-mail and phone communications

Provide organization and consistency with extreme attention to detail

Other duties as assigned

SKILLS/ABILITIES

Strong oral and written communication skills

Strong interpersonal and organizational skills

Strong presentation skills

Professional customer service skills

Strong time management skills

Ability to multi-task

Able to establish and maintain effective working relationships

Able to professionally interact with customers, residents and guests, as needed

Excellent follow-through and follow-up

Ability to work well within a team environment

Able to develop specific goals and plan to prioritize, organize, and accomplish work

Proactive and takes initiative in seeking opportunities for improvements and to provide support and assistance

Job Requirements:

EDUCATION/CERTIFICATION

None

EXPERIENCE REQUIRED

previous customer service experience is required

1-2 years of corporate housing experience preferred

flexibility and the ability to adapt to a changing work environment

Ability to pass a background and drug screening, driving record, and maintain current and ongoing proof of vehicle liability insurance

Why Work for CWS Corporate Housing

CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, short-term and long-term disability), professional development, and a supportive environment. You will receive your birthday as a holiday, clothing allowance, fitness reimbursement, and so much more.

Staying true to our values and shared employee compassion, CWS Corporate Housing is committed to donating monetary funds for the hours of volunteer work you do. Our unique program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams. Through our services, dedication, and leadership in both the corporate housing environment and philanthropy, combined with our business values, sense of care, and service livelihood.

EOE/M-F/D-V

THIS EMPLOYER PARTICIPATES IN E-VERIFY