CWS Corporate Housing is seeking a results-oriented individual to join our Remote Markets Team. The ideal candidate is adaptable with a passion for a fast-paced work environment, and will use good judgment to make rational decisions within time sensitive constraints. Success in this position is dependent upon the ability to prioritize and creatively problem solve. The ideal candidate must be flexible and willing to travel to various locations within the United States, at the urgency of business needs.
The Regional Guest Services Coordinator serves as an essential point of contact for current and potential clients seeking corporate housing need(s) within the region. The primary purpose of this role is to provide sales support to clients by preparing pricing and availability, facilitating new lease paperwork, ensuring the highest level of customer satisfaction, communicate and follow up with the quality control representative, and maintain the accuracy of data in the internal operating systems.
In this position you will be responsible for the following, including but not limited to:
Establish and maintain positive working relationships with clients and properties and perform marking on a frequent basis.
Serve as the subject matter expert on the account and understand all details of the client profile.
Understand and learn each corporate apartment unit location, property amenities, directions for arrival, and floor plans including travelling to various locations nationally.
Respond to client inquiries with a focus on booking as many leases as possible without jeopardizing the highest level of customer service to each guest.
Travel to various locations within the United States, including attending any client meet and greets, as requested.
Provide accurate data-entry and reporting of all client information.
Coordinate with various suppliers to ensure that everything is set up accurately and in a timely manner.
Maintain accurate and current information in the company’s operational database, OSCAR, for clients and apartment communities.
Work closely with each market to understand inventory of available units.
Serve as the primary point of contact for all accounting inquiries, act as a liaison between the area market and accounting team, answer questions related to community and supply partner billing discrepancies, final account statement charges, and any other accounting inquiries.
Identify the vacant units that have highest priority to be leased for maximum profit while satisfying clients’ requests and satisfaction.
Assist the regional manager in developing processes for improved efficiency.
Respond to customer service issues with a sense of urgency, follow up with each issue, and prevent similar situations from arising to maintain the highest level of customer satisfaction.
Ensure that all specialty items, requests, and upcharges have been data-entered into OSCAR.
Coordinate with accounting to ensure that office rent and utilities are paid accurately and timely.
Generates scheduled reports in OSCAR by the designated deadline and any other reporting needs, upon the request of the area manager and/or VP of Remote Markets.
Prepare and distribute regions’ Hot Sheets.
Respond to customer questions regarding corporate housing procedures, move-in/out procedures, and apartment property information.
Use good judgment and notify supervisor with client escalations and service issues that require immediate attention.
Other duties as assigned.
Requirements:
Must be available to work regular business hours, Monday-Friday: 8:30am-5:30pm, with a rotating on-call schedule in conjunction with the supervisor; variable work hours and overtime may be required at the discretion of the supervisor; travelling may include variable work hours including weekends
Possess a valid and current driver’s license with an acceptable driving record and maintain current automobile insurance and registration
May perform work responsibilities at other locations; may travel to other work sites within major metropolitan areas with minimal notice
May be required to attend Company functions in cities other than home cities, requiring overnight stays
Must maintain confidentiality of client information
Skills & Abilities:
Excellent customer service skills with a sense of urgency
Ability to work independently in a fast-paced environment
Excellent communication skills
Detail-oriented and meticulous
Highly motivated to succeed
What We Do
CWS Corporate Housing is a premier regional provider of short-term housing and relocation needs, offering one, two, and three-bedroom furnished apartments, featuring full kitchens, local phone service, expanded basic cable and high-speed internet access in pet-friendly communities. We strive to provide a clean, simple, comfortable home away from home for our clients. Every item is selected and staged with thoughtfulness to promote a stress-free stay. Our mission is to fulfill interim housing needs that are personalized, innovative, and dedicated. We offer custom packages that can be added to any temporary apartment tailored to each client’s specific needs.
By committing to our core competencies to be the best regional provider, our success is contributed to intimately knowing the characteristics of each core market and establishing a personalized experience. We are a trusted business partner with a number of resources to help our clients find the best accommodations based on their needs. CWS has grown on a foundation of relationships built on trust, commitment to client care, community giving, and a willingness to take risks in time of uncertainty.
Why Work for CWS Corporate Housing?
At CWS Corporate Housing, we believe that our people are the foundation for our continued and growing success. We work hard to instill a fun, hardworking, and fast-paced work environment that offers care and support.
CWS Corporate Housing offers comprehensive benefits (medical, dental, health savings account, 401(k), life insurance, short-term and long-term disability), professional development, and a supportive environment that will help you achieve your goals at CWS Corporate Housing. You will receive your birthday as a holiday, clothing allowance, fitness reimbursement, and so much more.
Staying true to our values and shared employee compassion, CWS Corporate Housing is committed to donating funds for the hours of volunteer work you do. Our unique program is designed to recognize volunteerism and encourage growth, leadership, creativity, and community involvement amongst our teams. Through our services, dedication, and leadership in both the corporate housing environment and philanthropy, combined with our business values, sense of care, and service livelihood, CWS succeeds in our purpose, “inspired people creating extraordinary experiences.”
EOE/M-F/D-V
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