Summary:

This position is responsible for overseeing daily revenue, billing and customer onboarding and other operation functions. Reporting to our Senior Manager of Customer Service, this individual will have the opportunity to greatly impact and improve revenue and billing processes within our fast-growing shipping, logistics and technology business. This role has significant impact in all aspects of the operations including customer service, dispatch, and billing. The incumbent will heavily interact with our Customer Onboarding team, Information Technology, Finance and Sales departments, and will be responsible for receiving and entering both manual and EDI delivery orders and/or shipment notifications in accordance with established company guidelines. The Revenue and Customer Onboarding Manager, in collaboration with the Customer Service department, will ensure the company exceeds operational and customer excellence.

Essential Duties and Responsibilities include, but are not limited to, the following:

• Monitors and manages the email platform/inbox used to receive manual delivery orders and shipment notifications.
• Monitors and manages the Electronic Data Interchange (EDI) queue of the Management System.
• Manages shipment data integrity for all critical data points including, but not limited to, the below:
  • Master bill of lading number
  • Origin terminal and Steamship line
  • Vessel and Vessel ETA
  • Customer reference number
  • Ship to location
  • Container number, Container size, weight, availability, and Container last free day.
• Responsible for reviewing, entering, accepting, or rejecting of all delivery orders and/or shipment notifications and EDI transmissions in accordance with established internal criteria.

   

• Responsible for identifying data suitable for automation and working with the IT and Finance Teams through automation completion.
  • Responsible for customer notification of shipment acceptance or rejection.
• Responsible for managing empty container per diem lease table for ocean carrier standard container free time and custom free time per customer.
• Analyzes third party payments and verifies compliance with contractual terms, fee schedules, or other formal agreements. Reviews each customer contract.
  • Responsible for various daily reporting to department management and supervision.
  • Meet designated KPIs weekly, monthly, and quarterly according to Company policies.
• Develop, enhance, and document billing and customer onboarding processes to maintain and strengthen internal controls.
  • Liaise with operations, finance, technology, sales, and other functional areas.
  • Participates in customer calls.
  • Other tasks and duties, as assigned.

    Desired Skills and Experience:

  • Bachelor’s Degree.
  • At least 7 years relevant experience.
• Strong presentation and customer relation skills required; experience in building long term partnerships.
  • Logistics, Manufacturing, Technology industry preferred.
• Demonstrates proficiency in providing accurate and detailed analysis in a fast-paced environment.
  • Ability to work with cross-functional teams, critical.
  • Excellent communication and presentation skills, both verbal and written.
  • The attitude of a team player, polished, possessing a strong work ethic and drive for results.
• Must be able to effectively handle multiple projects simultaneously in a deadline driven environment.
  • Excellent verbal, written communication, and interpersonal skills.

     

     

    Competencies To perform the job successfully, an individual should demonstrate the following competencies:

    Analytical - Designs workflows and procedures.

    Continuous Learning - Shares expertise with others.

    Job Knowledge - Competent in required job skills and knowledge; requires minimal supervision.

    Use of Technology - Demonstrates required skills; adapts to new technologies.

    Design - Demonstrates attention to detail, time management.

    Problem Solving - Identifies and resolves problems in a timely manner; works well in group problem solving situations; uses reason even when dealing with emotional topics.

     

    Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs.

    Communications - Keeps others adequately informed; selects and uses appropriate communication methods.

    Cooperation - Offers assistance and support to co-workers; works actively to resolve conflicts.

    Managing Customer Focus - Establishes customer service standards; provides training in customer service delivery; develops new approaches to meeting customer needs.

    Teamwork - Balances team and individual responsibilities; gives and welcomes feedback.

    Performance Coaching - Defines responsibilities and expectations; encourages training and development.

    Team Leadership - Fosters team cooperation.

    Delegation - Matches the responsibility to the person.

    Leadership - Exhibits confidence in self and others; accepts feedback from others.

    Managing People - Takes responsibility for subordinates' activities; makes self available to staff; improves processes, products and services.

    Business Acumen - Understands business implications of decisions; displays orientation to profitability; communication proficiency; demonstrates knowledge of market and competition.

    Conflict Resolution - Maintains objectivity; keeps emotions under control.

    Ethics - Treats people with respect; inspires the trust of others.

    Organizational Support - Follows policies and procedures. Adaptability - Adapts to changes in the work environment. Consultative Selling - Qualifies potential customers.

    Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent.

    Dependability - Takes responsibility for own actions; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

    Judgment - Exhibits sound and accurate judgment; includes appropriate people in decision-making process.

    Planning/Organizing - Prioritizes and plans work activities.

    Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Education and/or Experience Four-year college or university degree required; at least 7 years’ relevant experience required

    Language Skills Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

    Mathematical Skills Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

    Reasoning Ability Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

    Computer Skills To perform this job successfully, an individual should have excellent Internet search capabilities, as well as knowledge of Microsoft Outlook, Microsoft Excel, and Microsoft Word.

    Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to stand; walk and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus.

    Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

    Job functions are typically performed in an office setting. The noise level in the work environment is usually moderate.