Do you like to stay active all day? Are you an experienced groomer looking for a loyal and consistent flow of clients, or a new groomer looking to get experience and build your skills in a professional setting? Have you been looking for a Pet Spa offering full benefits?

We are looking for another Groomer to join our team and enjoy our amazing facility. We are a veterinary hospital with a full boarding and grooming facility within the clinic. Kennels available to house your fur clients for the day, spacious grooming room with bathing tub, shared drying kennels and additional bathing tubs available for use.

Groomers must have a combination of experience and knowledge to take proper care of their furry clients. Cleaning ears, trimming & grinding nails, expressing anal glands, as well as trimming fur, ensures cleanliness and helps the groomer understand each dog’s general state of health. Brushing, bathing, and drying dogs also falls under the umbrella of a dog groomer’s responsibilities, so having a strong knowledge of best grooming practices is critical for a proper groom.

Not all dogs are the same! Professional dog groomers must be familiar with different breeds and also know how to work with older dogs and puppies.

Safety is paramount in the groomer’s salon, so a working knowledge of first aid is extremely important in case of any accidents or injuries (which can happen in the blink of an eye!). Working closely with dogs, you’ll be able to pick up on any potential illnesses or other health concerns and can voice them to the dog’s owner, which makes your role incredibly valuable!

Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste, and contagious diseases.

Reporting Structure

Directly reports to the Kennel Manager and/or Practice Manager. Periodically receives direction from the veterinarians.

** Primary Responsibilities**

Grooming

• Manages all patients while performing safe and stylish grooming of the highest quality to client's satisfaction.

Telephone Communication ****

• Returns calls in a timely manner. Provides courteous service.
• Keeps clients updated with the status of grooming appointments, including pick up times

Client Relations

• Follows established hospital guidelines for communicating with clients.
• Handles basic questions regarding hospital services, fees, and animal care and treatment in accordance with hospital policies.
• Appropriately directs other questions and communication to a CSR, Veterinarian, Practice Manager, or other staff member.
• Uses active-listening skills to obtain all necessary medical and personal information from the client.
• Discerns any potential client problems, complaints, or questions and handles them appropriately.
• Relays medical instructions; itemizes the client’s statement; reviews it orally with the client; and informs the client about hospital policies, such as payment and credit policies, and vaccination policies.
• Communicates with clients as needed regarding invoices and the status of their pets.
• Provides clients with any information or instructions they will need prior to their appointments.
• Maintains knowledge of current wellness-care standards and common medical problems.
• Maintains current client contact information.

Hospitality

• Welcomes clients and patients to the practice and makes them comfortable
• Monitors appointment schedule and communicates with clients about wait times.
• Uses the client’s and pet’s names to personalize communication.

Appointment Scheduling

• Communicates with CSRs regarding scheduling grooming appointments using a computerized scheduling program.
• Schedules appointments in accordance with established hospital guidelines, allocating the appropriate amount of time according to the type of groom.
• Forward books next grooming appointment, sets recurring grooming schedule.

Marketing and Client Education

• Promotes the hospital to persons inquiring about the practice, fees, and products/services.
• Educates clients regarding preventive medicine and vaccination requirements. Informs clients of suggested procedures to maintain their pets’ good health.
• Promote the practice’s products and services to clients, making suggestions when appropriate

Procedures and Protocols

• Adheres to all hospital policies, standards, and procedures, including but not limited to uniforms, grooming, smoking, and personal calls, as stated in the hospital procedures manual.
• Communicates basic patient preventative care protocols to clients.
• Maintains knowledge of the practice’s products and services.
• Attends all staff and departmental meetings as requested.

Recordkeeping and Filing

• Accurately enters and retrieves records and reports, enters fees and charges, and maintains the database.
• Updates client files and patient records as needed.

Patient Admittance

• Follows hospital policies regarding patient admittance (e.g., vaccination status).
• Relays all necessary information to the veterinarians and technicians.

Patient Discharge

• Enters all charges into the computer and double-checks entries against the patient visit form or tracking form.
• Ensures that future reminders are set up in the computer system for the patient.

Facility Maintenance

• Maintain cleanliness of grooming room throughout the day and performs a thorough cleaning at the end of shift.

Personal Conduct

• Exemplifies our core values of Teamwork, Accountability, Integrity, Language and Satisfaction.
• Serves as a representative of the hospital, displaying courtesy, tact, consideration, and a positive attitude in all interactions with clients, patients, and other staff members.
• Demonstrates initiative in everyday duties.
• Adheres to the posted work schedule. Arrives for work promptly and begins work at start time. Follows hospital policies for reporting lateness or absences.
• Utilizes the time clock to clock in and out at the beginning and end of each day and during breaks.
• Organizes work area and exercises time-management skills to maximize personal efficiency.
• Prioritizes tasks and handles multiple tasks in a calm, organized manner.

Additional Duties

• Performs other duties as directed