Job Description

ESSENTIAL JOB FUNCTIONS

Essential job functions include, but are not limited to the following:

• Architects, develops and implements complex/custom document management solutions as part of the ECM Sales and Professional Services processes
• Develops customized demos and proof-of-concepts during the sales process and for events, as required
• Provides support to ECM Sales related to Statement of Work (“SOW”) development, and supports the solution development process during the sales cycle
• Facilitates technical discovery meetings with contracted customers; authors the Functional Specification Document and ascertains customer approval; develops the work break down structure of tasks required to implement and deploy an approved ECM solution
• Participates in ECM Sales and training events, as required
• Authors, facilitates and executes approved
• Change Orders as required by the customer
• Participates in technical/end-user training classes in support of the installed document management solution
• Delivers technical support to contracted customers and tracks time utilization/problem resolution within the designated problem management system; backs up the Help Desk and also works as part of the installation team, as required
• Acquires and maintains current technical knowledge of relevant product/service offerings as it pertains to document capture, storage, retrieval, electronic workflow, data and systems integration
• Supports the development of the internal ECM system, and provides rollover support to end-users, when the Help Desk is not available
• Performs other duties as assigned

COMPETENCIES (KNOWLEDGE, SKILLS AND ABILITIES)

• Three years or greater experience implementing ECM solutions (Kofax Capture and Kofax Total Agility highly desired)
• Three years or greater industry experience; programming experience using C# and VB.Net
• Knowledge of workflow best practices
• Excellent interpersonal and communications skills
• Ability to execute within a team structure
• Strong technical implementation and troubleshooting skills
• Ability to collaborate with internal partners and external vendors to solve technical problems
• Ability to create process documentation – Visio experience preferred
• Knowledge of Robotic Process Automation - preferred
• Expert knowledge of Microsoft Office Products (Word, Excel, PowerPoint, Project and Outlook)

EXPERIENCE, EDUCATIONAL REQTS AND CERTIFICATIONS

• Four- year college degree or satisfactory completion of a business curriculum from an accredited school and/ or equivalent work experience
• Minimum 5 years' experience in managing/implementing medium to high complexity projects
• Kofax Capture Certification - Desired
• Kofax Transformation Certification – Desired
• Kofax Total Agility MCC Certification – Desired
• Kofax Total Agility SPA Certification – Desired
• Kofax RPA Certification – Desired
• ECMs Certification – Preferred
• ReadSoft Online Certification – Desired

 OFFERS:  

• Outstanding benefits package (including medical, dental, vision, life insurance)
• 401(k) plan with matching company contribution
• Generous holiday and paid time off schedules
• Tuition Assistance Program
• Employee Referral Bonus Program
• Ongoing professional development training
• Visible, exciting work supporting sales of cutting edge technology and workflow solutions.