Job Description

Specialty Sales Positions are responsible for promoting and selling door, window, or cabinet products. Generally, a Specialty salesperson will fall under one of these three categories, with some opportunities for cross-training. A Specialty salesperson will utilize excellent communication and interpersonal skills to build relationships with potential customers, understand their needs, and recommend the most suitable solutions for the job or project. Ideally, a Specialty Sales candidate has a strong background in sales, a deep understanding of the door, window, or cabinet industry, and a proven track record of achieving sales targets.

• Base Wage - The base wage for this department will match the starting wage for yard, sales, and inventory positions on the LK, GL, and BV scale. * If the starting wage for these locations is increased, all specialists will receive the same increase. * Base wages will be paid on normal Dunn Lumber pay period scheduling. Commissioned Product Groups
  • Cabinets: 7.50%
  • Windows: 9.25%
  • Doors: 9.50%
  • Millwork: 10%
• Commission Payout - Specialists are eligible for commission payment on invoiced orders only and they will be paid out once a month, on the second paycheck of the month. * If a specialist leaves Dunn Lumber, they will be paid commissions on orders that invoice on or before their last day worked. * If a specialist transfers to another Dunn Lumber department, eligibility for commission payout will be evaluated on a case-by-case basis.
• Annual Sales Bonus - New in 2025, we are offering an annual sales bonus. This will be a 1% bonus based on a specialist’s annual Gross Margin on Orders Entered (GMOE). Once a specialist’s GMOE exceeds a predetermined threshold, they will receive 1% on all invoiced GMOE dollars. This payout will be part of the profit share payout timeline for all other eligible Dunn Lumber employees. * Example: Dunn Lumber sets an annual bonus threshold of $500,000.00 GMOE for the year. In this case, a specialist who invoices $600,000.00 in GMOE for the year will receive a $6,000.00 bonus. * The annual bonus threshold will be evaluated by the Executive Team and Specialty Sales Manager each year, and this number will fluctuate year to year based on business forecasts.
• Commission Adjustments - A specialist will not be penalized with a commission adjustment when the windows, doors, cabinets, or any commissionable product is damaged, broken, or mishandled by another party. * Example: If a DC employee drops a window and breaks it, the reorder of that window will not result in a commission adjustment. * A specialist will receive a commission adjustment in a moment where their actions created the issue. * A specialist will not be penalized with a commission adjustment for any moment that Dunn Lumber decides to go above and beyond to resolve a customer grievance. * As with any policy, there will be situations that do not fit perfectly within these parameters. We are continually committed to resolving situations on a case-by-case basis to care for our employees and customers. If you find yourself questioning the details of a proposed resolution, please consult the Specialty Sales Manager.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities: Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

• Actively seeks out and generates leads through various channels, including walk-ins, referrals, and networking.
• Conducts in-depth consultations with prospective customers to understand their requirements and provide appropriate product recommendations.
• Present and demonstrate the features and benefits of our window, door, and/or cabinet products to potential clients.
• Provides accurate and detailed quotations and pricing information to customers.
• Collaborates closely with other members of the Specialty Sales Team and Counter Sales to ensure seamless project execution and customer satisfaction.
• Develops and maintains strong relationships with customers and vendors to maximize sales opportunities and generate repeat business.
• Stays up to date with industry trends, product developments, and competitors' offerings.
• Maintains accurate records of sales activities, customer interactions.
• Participates in sales meetings, training sessions, and workshops to enhance product knowledge and sales skills.

Previous Experience:

• Must have a minimum of 2 years of previous experience in cabinet selling and design experience in the 2020 Design Software.

Additional Information

Laptop Use Expectations

• A laptop is the specialty sales primary work device.
• All specialists will be assigned a laptop, and it is their responsibility to have this device available during all work hours.
• Laptops should be taken home at the end of the shift, and any work-from-home needs are to be approved by your manager.
• If a specialist leaves their laptop at home, they are expected to inform their manager and retrieve it for that day’s shift.
  • If this results in a late start time, a specialist is expected to submit PTO.
• If a laptop is stolen, damaged, or lost, please report this to the Specialty Sales Manager immediately.
  • If a pattern of poor behavior emerges, it will be addressed accordingly.
• Laptops and all accessories provided are Dunn Lumber property and will be collected if a specialist is no longer part of the department.

Physical Demands

• The role may require frequent travel to customer sites, trade shows, and industry events. You should be able to travel by car or other means of transportation to reach various locations within your sales territory.
• During client consultations and product demonstrations, you may be required to stand for extended periods. Additionally, walking or moving around the showroom or customer premises is common.
• While not a primary responsibility, you may occasionally need to lift and carry sample window products or marketing materials, which could range in weight from a few pounds to up to 50 pounds.
• You should possess the ability to handle and manipulate window samples, brochures, and other sales materials effectively. This may involve tasks such as opening and closing windows, operating locks or handles, and showcasing different features.
• Good vision is important to evaluate and assess window installations, architectural plans, and product details. This job requires the ability to closely examine and identify any issues or specifications.

Work Environment

• You may have a dedicated workspace within an office environment where you can perform administrative tasks, make phone calls, respond to emails, and prepare sales presentations. This workspace may include a desk, computer, and other office equipment.

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Dunn Lumber Co., Inc. believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor the organization to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the company.

Dunn Lumber Company is committed to creating a diverse environment and is proud to be an equal opportunity employer. Everyone will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.