Job Description

Cabinetworks Group is looking to add customer focused team members to help support our clients in our beautiful office in Ann Arbor, MI!  We are offer flexible, hybrid and even Part time scheduling! Looking to work 10am – 2pm?  5pm-9pm? 8am-5pm? We can do that! We look forward to talking to you!

WHAT WE OFFER:

• FLEXIBLE SCHEDULING!
• Competitive pay!
• A real TEAM environment
• Great benefits with little waiting time
• 401k matching
• Paid time off
• 3 months of  training to all new associates to ensure they are set up for success!
• ABILITY FOR HYBRID WORK AFTER TRAINING IS COMPLETED 
• This is not a call center- Your day will consist of answering calls, emails, entering orders and supporting our customers to further grow their business

JOB SUMMARY FOR THE CUSTOMER ACCOUNT SPECIALIST:

Answering calls, chats and emails in a fast-paced environment to assist our customers challenges, training needs, and general support. Manage the customer’s complete order lifecycle from lead recognition to referral. Responsible for understanding and anticipating the needs of the customer and building a long-term post-sales relationship.

PRINCIPAL FUNCTIONAL RESPONSIBILITIES OF THE CUSTOMER ACCOUNT SPECIALIST:

• Communicate with customers via phone/email/chat and build the relationship through high levels of service.
• Deliver an exceptional end to end order entry experience, focusing on order accuracy and being responsive to escalation concerns that are generated from our customers.
• Act as a product consultant, articulating technical product specifications, features and benefits and making recommendations based on customer needs both internally and externally
• Advocate for the customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers and end customers.
• Sustain process standards including accuracy and flexibility in an ever-changing environment in order to provide the highest service level

QUALIFICATIONS FOR THE CUSTOMER ACCOUNT SPECIALIST:

• High School diploma or equivalent. Associates or bachelor’s degree preferred
• 3+ years of work-related experience in account management or customer support environment desired
• Cabinet or related industry experience is a bonus

SKILLS & ABILITIES FOR THE CUSTOMER ACCOUNT SPECIALIST:

• Ability to work in a fast-paced environment
• Outstanding Customer Service skills
• Strong communication skills, both verbal and written
• High sense of urgency and adaptability
• Ability to multitask effectively
• Willingness to learn our industry and systems
• MSOffice Suite Proficient

Keywords: Account Representative, Client Services Representative, Customer Care Representative (CCR), Customer Service Agent, Customer Service Representative (Customer Service Rep), Customer Service Specialist, Member Services Representative, Sales Facilitator

Company Description

Cabinetworks Group is the largest independently owned manufacturer and distributor of cabinets in the United States. Cabinetworks Group offers a highly diverse product portfolio of framed and frameless cabinetry that spans the continuum from value-priced options to truly custom. Our business is built on strong relationships with dealers, home centers, and single-family and multi-family home builders. Cabinetworks Group is home to iconic brands including Advanta®, Cabinets 2000, Cardell®, DesignCraft®, Echelon®, KraftMaid®, Master WoodCraftTM, MasterCraftTM, Medallion®, Merillat®, ModicoTM, QualityCabinetsTM, Schuler®, SerenadeTM, Smart®, Studio Full AccessTM, and Yorktowne®. Headquartered in Ann Arbor, Michigan, Cabinetworks Group has manufacturing facilities and service centers strategically located through the United States.