JOB SUMMARY

Maintain a professional, positive and upbeat attitude. Responsible to clean and supply all assigned areas, including room attendant carts, storage rooms, and public areas. Provide support to the housekeeping department by running supplies as needed to room attendants and guests upon requests. Maintain all floors in a clean and safe manner.

SUMMARY OF MAJOR DUTIES & RESPONSIBILITIES

• Keeps all guest corridors and stairways neat, clean, vacuumed, and dusted. • Shampoos, extracts carpets and polishes/buffs floors as outlined by Executive Housekeeper on floor schedule and as a needed/requested. • Cleans all linen closet floors and empties trash on floors. • Stocks all Room Attendant carts with proper supplies. • Restocks guestroom supplies in the linen closet weekly. • Maintains inventory of all guest supplies. Delivers guest request items when assigned. Returns to Housekeeping office after guest has checked out. • Assists the Room Attendants by ensuring linen chute is clear and laundry bins provided for soiled linen. • Responsible to ensure all linen carts are weighed and logged before going to laundry vendors. • Responsible to ensure all returning linen carts are weighed and logged when returning from laundry and before being placed in closets. • Delivers linen from the laundry to the floors as needed. • Assists with pre-making linen bags for next day’s departures/arrivals. Delivers to storage rooms on floors daily. • Offers all assistance possible to the guests. • Assists during deep cleaning times with tasks such as turning mattresses and removing sheers and drapes. • Delivers clean linens to the Housekeeping and Kitchen areas daily. • Separates linen into laundry carts. • Empties trash from Housekeeping areas. • Transports trash and waste to central disposal area. • Records linen inventory in housekeeping closets on a daily basis. • Delivers roll-a-way beds and cribs to guests. • May perform Laundry Attendant duties as required.

Management reserves the right to change and/or add to these duties at any time.

Required Skills

PERSONALITY/ATTITUDE REQUIREMENTS

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work. • Must be self-motivated and disciplined. • Must be able to prioritize and complete work assignments on a timely basis. • Must maintain strict confidentiality and judgment regarding privileged information. • Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. • Must be willing to constantly improve. • Must have professional appearance with good personal hygiene. • Must promote and support a “team” work environment by cooperating and helping co-workers. • Must adapt to changes easily. • Must tolerate a fast-paced, hectic environment. • Must show appreciation to others. • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. • Able to hear, see and speak. • Able to speak, read and write English. • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees. • Must have manual dexterity necessary to complete all job duties. • Able to sit and/or stand for long/short periods. • Able to maintain good personal hygiene. • Able to get along with other employees to work out problems and resolve conflicts. • Able to comprehend instructions and retain information. • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays. • Able to tolerate a fast-paced, hectic environment. • Able to be flexible to handle frequent changes in priorities. • Able to prioritize tasks and complete assignments on time. • Able to tolerate temperatures of 0 to 100 degrees. • Able to work outdoors. • Able to tolerate prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.

Required Experience

EDUCATIONAL AND EXPERIENCE REQUIREMENTS

• Requires basic employment skills in clerical, service, or manual areas. • This position requires a minimum formal education of some high school. • Minimum of six months job-related experience. • Minimum of 1 year floor tech experience with carpet extractor and floor buffing/polishing equipment. • Basic computer knowledge and usage preferred. • Must pass a pre-employment background check and drug test

PERSONALITY/ATTITUDE REQUIREMENTS

• Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work. • Must be self-motivated and disciplined. • Must be able to prioritize and complete work assignments on a timely basis. • Must maintain strict confidentiality and judgment regarding privileged information. • Must display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. • Must be willing to constantly improve. • Must have professional appearance with good personal hygiene. • Must promote and support a “team” work environment by cooperating and helping co-workers. • Must adapt to changes easily. • Must tolerate a fast-paced, hectic environment. • Must show appreciation to others. • Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.

ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES

• Able to display and live out our Lead With Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated. • Able to hear, see and speak. • Able to speak, read and write English. • Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees. • Must have manual dexterity necessary to complete all job duties. • Able to sit and/or stand for long/short periods. • Able to maintain good personal hygiene. • Able to get along with other employees to work out problems and resolve conflicts. • Able to comprehend instructions and retain information. • Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays. • Able to tolerate a fast-paced, hectic environment. • Able to be flexible to handle frequent changes in priorities. • Able to prioritize tasks and complete assignments on time. • Able to tolerate temperatures of 0 to 100 degrees. • Able to work outdoors. • Able to tolerate prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day.