JOB DESCRIPTION:
Information Technology Support Specialist- Responsible for the oversight, planning, technical and network support for Information Technology Services in a fast-paced, healthcare environment.
The successful candidate will be able to demonstrate high levels of customer service and successful project management. They will have a professional demeanor, communicate well with others and handle rapidly changing priorities with patience and flexibility. This is a fast-paced environment. The successful candidate will be able to give examples of taking the initiative to solve and prevent problems that would impact the facility''s ability to safely deliver patient care or that would impact revenue. Must have the demonstrated ability to work with all levels of employees from frontline staff to senior level executives as well as all ranges of technical capabilities from novice to expert are required skill.
This paricular location includes corporate offices as well as clinical ones. It is a small campus environment with four distinct buildings. Supported groups include a surgery center, a call center, an executive suite, corporate accounting and more.
Primary duties and responsibilities include:
- Provide and maintain a very stable IT environment to ensure little disruption to patient care activities.
- Provide adept support of an IT infrastructure that includes Windows desktops, LAN, MS server environment, phone systems, clinical systems, and other related technology as determined by the business and in compliance with established IT standards and protocols.
- Daily responsibilities will include:
-Promoting high levels of customer satisfaction with the IT operations by timely issue resolution and proactive communication with the customers.
-Providing support and troubleshooting for technical issues with software and hardware, networks, phone systems and clinical systems.
-Coordinating efforts with technical vendors in support of the facility
-Technical Support to include:
-Windows XP, Windows 7 and Office 2000/2003/2007/2010
-General understanding of HL7 interfaces
-Maintaining vendor relationships for all facilities including:
-Alarm system
-HVAC
-Fire control system
-More
-Phone system support including:
-Moves, adds, changes
-Voice mail
-Headsets
-Configuring extensions
-More
Required Skills
JOB REQUIREMENTS:
- Minimum of 3 years of experience in information system and telecommunications experience. Network management experience required.
- A+, MCP or MCSE certifications desired.
- Healthcare experience is a plus as well as an understanding of HIPAA and security protocols to protect PHI is a requirement.
- College graduate, equivalent certifications and/or work experience.
- Two years'' experience with Active Directory, Microsoft Windows 2000/XP/2003, VPN, Exchange Environment, MS Office Suite, and Windows operating systems.
- Advanced Hardware Support experience is required.
- Prior call center experience, knowledge of ITIL and project management is preferred.
- Strong verbal and written communication skills.
- System design and analysis experience.
- Strong analytical skills.
- Strong multi-tasking and prioritization skills.
- Be able to interact effectively with all levels of employees
- Must have a high degree of flexibility
- Familiar with industry standard networking equipment.
Required Experience