JOB SUMMARY
At Dollywood Parks & Resorts, we create memories worth repeating. We want folks who love having a great time, and love to make our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!
The Training Specialist provides training to Hosts for Dollywood Parks & Resorts with focus on new hire orientations, technology skill development, safety, and in other areas of identified need. This person will also work closely with other Training team members to develop and implement all necessary training projects as assigned. The Training Specialist will also be responsible for scheduling and execution of development programs and reporting of relevant data for all Dollywood Company Properties.
SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES
- Teach a variety of training classes using best practices and with high engagement.
- Support development of training content and materials.
- Work closely with other trainers to provide a consistent, effective training product.
- Seek ways to constantly improve training content and product.
- Develop tracking tools to establish training trends and outcomes.
- Maintain a well-stocked and organized classroom environment at various locations.
- Support Hosts’ needs in the computer labs in various locations.
- Provide primary administrative support to the Training and Development Team and Training Manager(s).
- Oversee all aspects of the New Hire Orientation (NHO) experience.
- Oversees NHO follow up and reporting.
- Works occasionally alongside front-line Hosts to coach on Core Values and identify training needs.
- Schedules trainings, coordinates training calendars, prepares and manages training and computer lab materials.
- Assist in the collection and dissemination of training data to relevant teams.
- Serve as Computer Lab manager for the University Lab and Learning Legacy Computer Labs and be responsible for scheduling and reserving the training space.
- Oversee content, update and distribute related training materials.
- Inventory and order required training and functional supplies (including food purchasing/coordinating).
- Organize and maintain calendars for reserving HR meeting space and training equipment.
- Adhere to annual budgets.
- Assist with all HR processes as needed.
- Liaison with teams to ensure a positive, engaging and successful New Hire experience.
Required Skills
PERSONALITY AND ATTITUDE REQUIREMENTS
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must adapt to changes easily.
- Must enjoy a fast-paced, dynamic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
- Must collaborate with other leaders, departments and properties for best practices and decisions.
- Must reflect Dollywood’s core values through the lens of dignity and respect.
ESSENTIAL FUNCTIONS NECESSARY TO PERFORM JOB DUTIES
- Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.
- Must have manual dexterity necessary to complete all job duties.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Able to operate/drive a company vehicle with valid driver’s license.
- Able to work outdoors.
- Able to add, subtract, multiply and divide with accuracy.
- Able to lift up to 40 pounds with assistance.
Required Experience
- Minimum 18 years of age.
- College degree or practical experience REQUIRED.
- Theme park and/or teaching experience PREFERRED.
- Strong working knowledge and ability to teach common computer software preferred (e.g. scheduling, budgeting, spreadsheet, word processing, presentation).
- Excellent oral presentation & writing skills.
- Must successfully complete a pre-employment offer background check.
- Must have or have the ability to obtain a driver’s license and requisite car insurance.
THE DOLLYWOOD COMPANY IS AN EQUAL OPPORTUNITY EMPLOYER. APPLICANTS WILL RECEIVE CONSIDERATION FOR EMPLOYMENT WITHOUT REGARD TO RACE, COLOR, RELIGION, SEX, NATIONAL ORIGIN, SEXUAL ORIENTATION, GENDER IDENTITY, DISABILITY OR PROTECTED VETERAN STATUS. THE DOLLYWOOD COMPANY DRIVES A WELCOMING CULTURE WHERE IDEAS AND DECISIONS FROM ALL PEOPLE SUPPORT OUR EFFORTS TO BE RELEVANT IN AN EVER-CHANGING WORLD