Job Description

Base of $17-$18 depending on experience + $1 for bilingual Spanish/Portuguese language skills!

Monthly bonus opportunities after first 60 days, up to $1,000 per month.

A veteran owned business since 2002, Alpha Warranty Services is a multi-award-winning, nationally recognized Vehicle Service Contract (VSC) provider. AS ALPHA WARRANTY’S SALES SUPPORT REPRESENTATIVE YOU HELP TO BUILD LONG-TERM BUSINESS RELATIONSHIPS BY EMPOWERING OUR SALES CLIENTS WITH PROMPT AND ACCURATE INFORMATION REGARDING OUR VALUED PRODUCTS, LEVERAGING OUR ONLINE TOOLS, AND INDUSTRY BEST PRACTICES. With every interaction you will provide best-in-class service by phone, email, or online chat to our authorized agents and dealerships across the country, including follow-up as needed.

Your professionalism and knowledge of our products will help you provide well-thought, creative solutions to challenging problems and escalated concerns from internal or external customers. Your ability to thrive in a fast-paced work environment without constant direction will help you support the success of the sales team.

At Alpha Warranty, you’ll have the opportunity to connect and collaborate with members of our awesome team for success in your job responsibilities, which, in addition to what we’ve described above, also include:

• Utilizing internal CRM and email to accurately manage clients’ requests, regardless of region/territory.
• Monitoring inbound emails through shared inbox and maintaining 2-hour max response time.
• Providing inbound phone and chat queue coverage with other Sales Support Reps.
• Overseeing the initial onboarding of all new dealer signups, ensuring training completion and smooth transitions for clients between teams.
• Providing technical support for our dealer portal, Zoom, and maintaining accurate knowledge of site functionality.

WHAT YOU NEED FOR SUCCESS:

• Call center experience in a business-facing customer service or sales environment of 2+ years
• Clear and professional verbal and written English communication skills – bilingual Spanish/English skills are highly valued and preferred, but not required.
• Comfort navigating current technology such as computers, phones, internet, and various software simultaneously.
• Accurate typing skills with a speed of at least 50+ WPM.
• High-quality results with a strong attention to details.
• Thoughtful problem-solving skills, good judgement, and the willingness to find solutions
• Ability to collaboratively work with others, including a willingness to step up when extra help is needed
• Capacity to embrace change and new opportunities as we continue to grow
• High school diploma or GED equivalent is required

WHAT’S IN IT FOR YOU?

• An exceptionally supportive company culture that places people over profit
• Comprehensive COVID-19 return-to-office safety protocol
• Consistent Monday – Friday schedules
• Fair and competitive compensation with bonus opportunities
• Health insurance options with generous company contributions
• Dental and Vision coverage
• Life and Disability insurance (100% company paid + options for more!)
• Legal and Pet insurance options
• 401k match program with immediate vesting
• Paid Time Off (PTO) and Paid Holidays
• Paid Volunteerism Time Off (VTO) to support your community
• Free Roadside Assistance for your personal vehicle
• Tuition Assistance Program with immediate eligibility
• Ongoing professional training and development
• Employee incentive and recognition programs
• Health and Wellness Challenges throughout the year
• A new, state-of-the-art office building with outstanding features and amenities
  • Individual electronically adjustable desks
  • Multiple charging stations for electric vehicles
  • Free onsite fitness center
  • Full size basketball court
  • Fully loaded game room
  • Locker rooms
  • Bowling alley…YES, bowling!
  • Lots of natural light

ABOUT ALPHA WARRANTY SERVICES:

Alpha Warranty Services provides a full line of unique and useful vehicle protection products and services. Founded in 2002 on a value system of integrity, dependability, and providing the best service, Alpha Warranty has enjoyed consistent growth and helped forge long-term partnerships with industry-leading auto dealerships across the country. The company takes pride in creating quality product and service innovations and fostering employee development. Because of this, Alpha has received recognition from multiple organizations including the MWCN Utah 100 for Fastest Growing Company, the Salt Lake Tribune for being a Top Workplace, and the American Business Awards for Veteran-Owned Company of the Year. If you want a rewarding and challenging career where you can work hard and play hard, join the Alpha team today.

LEARN MORE ABOUT ALPHA WARRANTY AND OUR AFFILIATED COMPANIES AT www.alphawarranty.com, www.dealfi.com, and www.premiercomputing.com

U.S. EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION INFORMATION

Alpha Warranty Services is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex/gender, sexual orientation, gender identity, ancestry, physical or mental disability, medical condition, genetic information/characteristics, military or veteran status and other basis protected by federal, state or local law or ordinance or regulation. Reasonable accommodations will be provided to individuals with known disabilities in compliance with the Americans with Disabilities Act. For accommodation information or if you need special accommodations to complete the application process, contact the Human Resources Department at 800-662-5519.