Benefits:
Employee discounts
Health insurance
Training & development
Job Summary:
The Café Lead is responsible for overseeing the daily operations of the café, ensuring excellent hospitality, maintaining quality food and beverage standards, and leading a team of baristas and teammates. This role requires strong leadership, communication, and organizational skills to create a positive and efficient work environment.
Key Responsibilities:
Leadership & Team Management
Supervise, train, and mentor café staff, fostering a positive team environment.
Assign duties and ensure efficient workflow during shifts.
Lead by example in customer service, professionalism, and teamwork.
Conduct team meetings and communicate goals, promotions, and expectations.
Execute daily schedule, deployment, monitor attendance, and shift coverage as needed.
Customer Service & Experience
Ensure high levels of customer satisfaction by providing excellent hospitality.
Address customer inquiries, complaints, and feedback professionally.
Maintain a welcoming and friendly café atmosphere.
Operations & Efficiency
Oversee daily café operations, including opening and closing procedures.
Ensure cleanliness, organization, and compliance with health and safety regulations.
Monitor stock levels and coordinate with suppliers, and leadership for timely replenishment.
Assist with inventory management, ordering, waste logs and cost control.
Food & Beverage Quality
Ensure food and beverages meet quality and presentation standards.
Train staff on proper preparation, handling, and service techniques.
Maintain equipment and report any maintenance needs.
Sales & Business Growth
Support marketing efforts, promotions, and upselling strategies.
Monitor sales performance and suggest improvements.
Qualifications & Skills:
Strong leadership, problem-solving, and communication skills.
Ability to work in a fast-paced environment while maintaining quality service.
Knowledge of coffee preparation, food safety, and customer service best practices.
Flexible schedule, including weekends and holidays. While maintaining a 40 hour per week schedule.