Benefits:

Dental insurance

Employee discounts

Free food & snacks

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Role: Café Manager Location: Cleveland Botanical Garden Position Type: Full-Time

Overview

Spice Catering Co. is seeking a Café Manager to lead day-to-day operations at our café located within the Cleveland Botanical Garden. This role centers on delivering a seamless guest experience through high-quality grab-and-go offerings that reflect Spice Catering Co.’s commitment to sustainability, seasonality, and culinary excellence.

The ideal candidate is organized, detail-oriented, and hospitality-driven, with a knack for leading teams and keeping operations running smoothly. A passion for great food and an eye for service standards are essential.

Key Responsibilities:

Café Management

Oversee day-to-day café operations, ensuring efficient service and an exceptional guest experience.

Manage inventory, ordering, and supplier relationships to maintain high-quality grab-and-go offerings.

Recruit, train, and manage café staff, ensuring adherence to Spice Catering’s brand standards.

Monitor sales performance and implement strategies to meet revenue goals.

Maintain compliance with health, safety, and sanitation regulations at all times.

Address customer feedback promptly and professionally to enhance guest satisfaction.

Manage weekly alcohol + beverage inventory for café + special events

Beverage Program Oversight

Support the Beverage Manager in executing the café’s alcohol service program in alignment with Spice brand standards.

Ensure all alcoholic offerings are properly stocked, rotated, and served in compliance with state and venue regulations.

Manage day-to-day beverage inventory for the café, including ordering, receiving, storage, and monthly counts.

Train café staff on responsible alcohol service, proper presentation, and guest engagement.

Coordinate with the Beverage Manager and Events team to ensure seamless beverage execution for café and private events.

Team Development

Implement a leadership model to engage, develop, and motivate staff, ensuring they reach their fullest potential.

Provide ongoing training and career development opportunities to encourage long-term employee retention.

Recognize and reward high-performing team members, creating a positive and goal-oriented work culture.

Qualifications

Minimum 3-5 years of experience in hospitality management.

Strong leadership and team management skills.

Exceptional customer service and communication abilities.

Ability to multitask and remain calm under pressure in a fast-paced environment.

Strong organizational and problem-solving skills.

Knowledge of food safety regulations and café operations.

Flexibility to work evenings and weekends as required for events.

Employee Culture

Spice is a founder-owned, mission-based company. Our purpose is Changing how people connect with food and our focus is thoughtful hospitality experiences.

At Spice, we make a PACT - a shared commitment to uphold the values that define our culture. This PACT shapes how we work, grow, and deliver unforgettable experiences.

Our Core Values: P.A.C.T.

Protect Your Peace Prioritize well-being by setting boundaries, managing stress, and maintaining balance for sustainable performance.

Always Learning Stay curious and adaptable, embracing opportunities for growth and continuous improvement.

Cultivate Joy Celebrate achievements, foster positivity, and create uplifting experiences for our team and guests.

Trust + Respect Act with integrity, value diverse perspectives, and treat everyone with honesty and dignity.