Benefits:

Bonus based on performance

Employee discounts

Paid time off

Cafe Manager (FOH and BOH)

The Muse Coffee Company – Garner, NC Location

The Muse Coffee Company is seeking a hands-on, motivated Cafe Manager to lead daily café operations across both front-of-house and back-of-house. This role is responsible for team leadership, guest experience, food program execution, and maintaining strong operational standards.

This position works directly alongside the team during shifts while helping drive training, inventory management, and overall store performance.

Key Responsibilities

Leadership & Team Development

Lead and support FOH and BOH team members during shifts

Recruit, hire, onboard, and train staff

Provide coaching, accountability, and ongoing development

Maintain team records and support performance management

Store Operations & Guest Experience

Oversee daily café operations and service flow

Ensure high standards for hospitality, quality, and efficiency

Collaborate with the management team to improve systems and procedures

Kitchen & Food Program Oversight

Oversee all food prep, baking, and kitchen operations

Ensure recipes, portioning, and food quality standards are followed

Maintain food safety, cleanliness, and kitchen organization

Support menu improvements and maintain recipe documentation

Inventory & Ordering

Manage food inventory, product ordering, and bi-weekly counts

Monitor waste and adjust prep and pars as needed

Financial & Administrative Duties

Maintain accurate sales and banking records

Track sales trends and identify opportunities for improvement

Marketing & Promotions

Assist with in-store promotions, seasonal launches, and events

Qualifications

Previous kitchen or food service leadership experience preferred

Strong hospitality and guest service mindset

Excellent organizational and communication skills

Ability to multitask in a fast-paced environment

Ability to train and hold team members accountable

Flexible availability including mornings, evenings, and weekends

Schedule & Compensation

Pay: $22.50/hour + tips (after training)

Bonuses: Quarterly bonus eligibility after 90 days

Hours: 35–40 hours per week

Friday & Saturday availability required during first 90 days

Must be able to work a mix of opening and closing shifts

Occasional overtime may be required

Physical Requirements

Ability to stand for extended periods

Ability to lift and carry kitchen and café supplies

Comfortable working in a fast-paced environment

Minimum of 2 professional references will be requested