Job Description

The Caffe Manager is responsible for leading the team to meet all business objectives while consistently delivering outstanding service, overseeing all aspects of the Caffe in both back-of-house (BOH) and front-of-house (FOH) operations, as well as customer engagement areas.

• Oversees daily operations to ensure that Eataly Caffe consistently meets standards for guest service, employee practices, financial performance, operational efficiency, and health and safety.
• Engages with Caffe employees in a hands-on capacity to foster teamwork and operational excellence.
• Motivates, inspires, and develops team through setting clear expectations and leading by example
• Fulfills guest needs by actively taking a role in service operations such as barista, cashier, gelato, dining area maintenance, etc.
• Ensures adherence to Food Safety and Quality standards, upholding all Department of Health (DOH) and company regulations.
• Collaborates closely with the Director of Operations Eataly Caffe to develop, implement and monitor standard operating procedures
• Manages labor, costs, inventory, regulatory compliance, pricing, and merchandising to optimize operational performance.
• Employs a strong analytical approach to business management, utilizing financial reports, product metrics, and local business data.
• Assists in team scheduling to maximize productivity and labor efficiency, making staffing decisions based on anticipated sales volume.
• Actively recruits and trains Caffe team members in collaboration with HR and Talent Acquisition teams.
• Acts as a brand ambassador for Eataly, representing the store to the community and guests
• Performs other duties as assigned

Qualifications

• 2+ years of experience supervising a café or quick service operation
• Experience and knowledge in coffee and coffee production
• Excellent communication and team leadership skills
• Outstanding analytical and problem-solving skills
• Proficiency in Microsoft Office

Job Requirements REQUIREMENTS

• Ability to stand, bend, reach and be mobile for up to 4 hours
• Ability to lift up to 20 lbs.
• Ability to operate a commercial espresso machine
• Food Handlers License and Serv-Safe Certification are a plus

Compensation: The annual compensation for this role is $80,000 - $90,000

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!