CUSTOMER SERVICE REPRESENTATIVE (SEATTLE ROASTERY)

If you think you can bring your own unique touch to our team, start a career with us! To apply, send us your resume and cover letter that shows how totally awesome you are and why you are the perfect fit for this job!

WHO ARE WE?

Caffe Umbria is an artisan coffee roasting company with roasteries and cafés in Seattle and Chicago and cafés in Portland, OR. What sets us apart from the rest? Besides our well-known customers, it’s our team – the people who select and roast coffees, the baristas and staff that that are on the café front line every day, the people that are out in the marketplace every day advocating for our excellent coffees and expanding our market share, and you, the person who makes sure our customers are happy and receive their coffee.

WHO YOU ARE!

You pride yourself on providing the most hospitable and professional customer service to both our internal teams, our vendors, and the customers we serve, by supporting both our wholesale client base and our sales team.

We provide dynamic restaurants, cafés, offices, caterers, grocery stores and hotels with boutique coffee. As our Customer Service representative, you thrive off of supporting and managing our existing accounts, making sure that all client needs are being served, that they are aware of Caffe Umbria products and services, and work closely with the sales team to process client orders. 

You have experience wearing a lot of hats, and you like that about the work you do. You have often been told you are the most detailed and organized person around. You love being one of the first impressions of Caffe Umbria to the public—whether that be face-to-face, over the phone, or via email—your work is defined by making customers happy, and you always look for ways to elevate their experience.

If this sounds like you so far, keep reading!

OTHER RESPONSIBILITIES:

• Work with our sales team to ensure customer’s orders are processed, delivered, invoiced and paid; use Quickbooks to enter and update pertinent client information 
• Manage client communication in a timely and professional manner; Plans, executes and communicates all new product information effectively and efficiently; Serve as a Brand Ambassador at all times
• Assist clients with equipment issues, dispatch service technicians as needed; Respond to client phone calls and emails in a timely manner   
• Assist the Territory Sales Representative to meet or exceed stated company sales goals. When talking with clients, looks for opportunities to suggestively sell new or existing products; Create and ship sample boxes as needed
• Work closely with the Sales Team in a support role to assist in all aspects of account management to include, but not limited to, order processing, providing pertinent account info via phone or email, facilitate emergency service/delivery requests and provide needed general account data
• Facilitate the proper and timely processing of New Account Forms and Loaned Equipment agreements
• Greet and assist Warehouse clients, vendors and Caffe Umbria team members with a warm, welcome and support; Maintain a positive, supportive and profession attitude at all times. 
• Monitors competition by gathering current marketplace information on products, new products, services, merchandising techniques and etc.; Keep abreast of new and emerging trends within the industry
• Successfully completed training classes; Have a high level of coffee knowledge and industry expertise
• Serve as a liaison between Sales, Production and Accounting 
• Maintains and adheres to proper loss prevention standards, follows all company policies related to client payment collection and hand deliveries

EXPERIENCE AND EDUCATION

• College Education preferred plus, at least 2 years of direct Customer Service experience
• Computer proficiency required; Quickbooks, Excel, Dropbox, Customer Contact programs, CRM or the equivalent experience is strongly preferred
• Demonstrated ability to communicate clearly and concisely in written and verbal formats, demonstrated capability to develop strong interpersonal working relationships and work in a team environment; excellent verbal and written English skills 
• Understanding of the Specialty coffee industry, alternative brew methods, SCA standards preferred
• Must have reliable transportation

PHYSICAL ABILITY REQUIREMENTS

• Ability to walk extended distances
• Ability to utilize a computer, laptop and telephone for extended periods of time
• Ability to lift, carry and otherwise transport work-related materials that that frequently weigh up to 35 pounds

SCHEDULE AND BENEFITS:

• Full-time, generally M-F, however flexibility is expected for special events or projects
• 75% employer paid medical and vision insurance (dental available) after 60 days of employment
• Employer matching retirement fund
• Paid vacation 
• Caffe Umbria is an Equal Opportunity Employer
• Located in South Park (Seattle)