Job Description

BASIC FUNCTIONS:

Assist the Administrative Supervisor and Operations Manager in all aspects of both internal and external customer service operations. Field customer calls for service, changes, and complaints; update and submit required reports in a timely manner.

PRINCIPAL DUTIES & RESPONSIBILITIES:

• Performs daily updates of the bin placement list.
• Verifies all tickets, route sheets, cover sheets and other paperwork is completed properly and submitted by the drivers on a daily basis.
• Maintains accurate and detailed information derived from customer calls.
• Quotes rates for service when appropriate.
• Completes data entry of route productivity and maintenance statistics as required.
• Maintains training records.
• Performs billing functions as requested.
• General accounting functions as requested.
• Other special projects, implementations and tasks as assigned.
• Always maintain confidentiality of all verbal and/or documented customer information.

CORE COMPETENCIES

• FOCUS ON SERVICING THE CUSTOMER MANAGE HIGH CALL VOLUMES

• Focus on quality and detail

• Display professional telephone techniques

• Produce results and manage work/time

REQUIRED AND PREFERRED QUALIFICATIONS (SKILLS, EDUCATION AND EXPERIENCE)

• High School Diploma

• Job related courses and/or 1-year related experience

• Excellent PC, data entry, MS Windows and Excel skills

• Ability to pass a random drug screen

• Ability to work in fast paced environment with demonstrated ability to juggle and prioritize multiple, competing tasks and demands

• Demonstrate a high level of interpersonal skills necessary to handle sensitive customer situations

• Must be able to read and speak English and follow written and verbal instruction

• Must be bilingual Spanish

• Excellent ability to communicate and interact with customers and with all levels of company personnel