Job Description
ABOUT CAINE & WEINER
Caine & Weiner is a leading full-service Accounts Receivable Management enterprise with a network of national collection centers strategically located throughout the country. Since 1930, we have delivered outstanding performance and unmatched service to our world-wide clients. Our full suite of solution-based services provide our clients with individual customization and optimized recovery results.
SUMMARY OF POSITION:
Effective management of outstanding accounts receivables for our clients. Supervises debt collectors assigned to the department; utilizes all tools and resources available in achieving goals and objectives. Responsible for the daily activities of the collection staff assigned to his/her department as well as assigned client portfolios. Interacts daily with Senior Management as well as potentially Sales, Client Service and our Clients. Insures accurate reporting to Senior Management and Clients regarding the portfolios month to date receivables, and end of month projections.
DUTIES INCLUDE: -• Directly supervises and coordinates the activities of commercial and/or consumer debt collectors, to ensure collection of accounts. • Motivates employees to strengthen the quality of the employees individually and collectively. • Administers collections programs, maintaining knowledge of legal requirements and regulations. • Maintains familiarity with reimbursement documents and procedures. • Coordinate and implements collection policies and procedures. • Develops and implements correspondence prototypes and telephone techniques for effective collection of accounts. • Trains new debt collectors in collection policies, procedures and activities. • Complies with and enforces FDCPA laws and regulations (consumer collections). • Interacts effectively with all levels of staff, clients, debtors and vendors. • Achieves department goals and objectives daily, weekly and monthly. • Responsible for keeping collection management up-to-date on the status of assigned department, including clients, debtors and employees. • Handles and diffuse escalated calls. • Provides leadership for team and help coverage for evening and weekend shifts. • Coordinates new hire training and the completion of a new employee check list. • Ongoing training w/staff to correct or improve performance trends. • Weekly employee scheduling so that all time zones will be covered. • Conducts weekly audits on each collector making sure they adhere to C&W policy and procedure while keeping in compliance with the FDCPA. • Ongoing Recruiting, interviewing and hiring of candidates. • Weekly staff meetings making sure employees are aware issues or changes. • Keeping employees abreast of any Client issues or change in policy. • Additional duties may incur within different departments i.e. Auto-dialer; TCN; Skip trace. • Conduct 30-60-90-365 day reviews on all employees. • Maintain MUMO and disciplinary reports on the Under 75% reports as directed by Sr. Management. • Performs other miscellaneous duties as needed and as assigned.
QUALIFICATIONS:
LOCATION:
5805 Sepulveda Blvd, 4th Floor, Sherman Oaks CA 91411
Questions about our employment opportunities at Caine & Weiner? Call us on our toll-free number at 1.844.836.1358. We look forward to hearing from you! Caine & Weiner is an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring.
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