Printing Account Manager - USPS Letter-Shop We are looking for a highly motivated individual to join our team in the position of Account Manager & Client Experience professional. This person will be responsible for managing vendors and projects and will receive individual training from our team of experienced professionals. The ideal candidate will be focused on production and have strong print management knowledge. They will be involved in all aspects of production, purchasing, and execution of print jobs, working closely with suppliers, internal stakeholders, and clients to ensure a smooth production process. About you: If you're someone who thrives on taking initiative and is driven by a passion for growth, you're in the right place. You are known for your adaptability and organization, with a keen focus on achieving results. You possess a deep understanding of prepress, printing, finishing/letter shop, and mail distribution processes. Your strength lies in your ability to approach challenges with creativity and find effective solutions. As a team player, you prioritize honesty and hard work and excel in clear and professional communication. You're ready to tackle any unexpected obstacles with grace and confidence. Those who know you would say you're versatile, creative, detail-oriented, and possess strong analytical skills. Benefits: • 401(k) matching • Health/Vision/Dental Insurance • Disability insurance • Life insurance • PTO • Cell phone reimbursement • Work from home ​ Schedule: • Monday to Friday Supplemental pay types: • Bonus opportunities Interested candidates should ideally possess a degree in Graphic Communications/Print Media and exhibit a positive, supportive, and motivating demeanor. Additionally, they should have a passion for learning, thrive under pressure, excel at multitasking, and have strong relationship-building skills. ​We invite you to send us your resume if you have strong print management knowledge and are authorized to work in the U.S. Responsibilities: • Manage all stages of production for clients, from prepress through allotment. • Use your innovative problem-solving abilities and expertise in industry research to create effective and budget-friendly solutions. • Ensure that stakeholders receive consistent and precise updates to guarantee a high level of customer satisfaction. • Develop strong partnerships with clients and suppliers by maintaining open and prompt communication, whether locally or internationally. • Serve as a point of contact between clients and vendors to guarantee timely delivery and high-quality products while staying within budget constraints. • Ensure that you are accountable for conveying all production details to vendors, including validating delivery schedules to guarantee timely job completion. • Input all job requirements and production-related details into the company's order management system. • Take responsibility for overseeing all expenses linked to print projects, which involves creating purchase orders, ensuring the accuracy of invoices, addressing any billing discrepancies, and maintaining accountability for financial reporting pertaining to purchased items. Qualifications: The Client Experience & Account Manager will be trained to perform the following essential functions and duties: Experience: • A background in Direct Mail/USPS. • Lettershop: 3 years (Required). • Familiarity with Commingle and list services is advantageous. • Account management: 5 years (Required). • Customer Service: 5 years (Required). • Personalization and Variable Data: 5 years (Preferred). • Mail Distribution Processes: 5 years (Preferred). • Print Finished Bindery a plus. • Microsoft Excel: 5 years (Required). • 3rd party vendor inventory receiving/management: 5 years (Required). • Ability to process a high volume of transactions: 5 years (Required). • Strong Customer Service Skills (Vendor/Customer: 5 years (Required). • Demonstrate strong project management skills. • Proficiency in computer skills. Ability to travel: • Chicago, IL: best-suited location based on vendor facilities. Compensation: $70,000 - $80,000

• Manage all stages of production for clients, from prepress through allotment. • Use your innovative problem-solving abilities and expertise in industry research to create effective and budget-friendly solutions. • Ensure that stakeholders receive consistent and precise updates to guarantee a high level of customer satisfaction. • Develop strong partnerships with clients and suppliers by maintaining open and prompt communication, whether locally or internationally. • Serve as a point of contact between clients and vendors to guarantee timely delivery and high-quality products while staying within budget constraints. • Ensure that you are accountable for conveying all production details to vendors, including validating delivery schedules to guarantee timely job completion. • Input all job requirements and production-related details into the company's order management system. • Take responsibility for overseeing all expenses linked to print projects, which involves creating purchase orders, ensuring the accuracy of invoices, addressing any billing discrepancies, and maintaining accountability for financial reporting pertaining to purchased items.