Part-Time Customer Service Associate

The Calgary Opera is excited to add a Part-Time Customer Service Associate to the team. And barring some good news as it relates to the current pandemic, we see this role moving to full-time too – so this is a great opportunity to get your foot in the door to grow a rewarding career!

The Part-Time Customer Service Associate will be responsible for handling day-to-day in-person and over-the-phone ticket sales, batch reconciliation, data entry, mailing preparation, as well as acting as receptionist and other administrative and marketing support tasks.

What we’re looking for on the resume:

• Minimum 2 years of demonstrated customer service, ideally in a non-profit environment (an arts background would be a super asset!)
• Exceptional written skills as evidenced by writing a cover letter and attaching it to your resume in one document (this is a hint!)
• Knowledge of CRM systems is a bonus (Tessitura would be considered another super asset)

What we will be looking for in the interview process:

• An ability to work various shifts (depending on when we go back to live performances), with a commitment of 20 - 24 hours weekly
• Positive, upbeat personality who understands the impact on patron experience
• A willingness to go above and beyond; to make experiences exceptional
• A desire to do the task at hand but also roll up your sleeves and work in any department
• Exceptional oral, interpersonal, and presentation skills and the ability to effectively interface with anyone
• Passion for the performing arts and knowledge of classical music

What you can expect from the Calgary Opera:

• An opportunity to bring your ideas and thoughts to the organization to make the patron experience better than ever
• A passionate team who is dedicated to the Opera
• An hourly wage of $19.00 - $21.00
• Preferred shifts are 9 am - 1 pm or 1 pm - 5 pm, Monday - Friday
• Additional hours will be required on evenings/weekends at event times
• Mandatory double-vaccination policy now in effect

We look forward to receiving your application! While we thank all applicants, those who follow the steps as outlined above will be reviewed and contacted.

The Calgary Opera is committed to combatting racism and becoming a more inclusive organization. We are challenging our biases and assumptions daily. If we can support you through this process in any way to ensure a more equitable process, please do not hesitate to reach out to our HR Partners at hrhotline@elevatedhr.com.