Job Description

JOB TITLE: Customer Contact Center Representative

REPORTS TO: Vice President of Customer Experience and Operations

GROUP: Operations – Customer Contact Center

The CALIFORNIA ASSOCIATION OF REALTORS® offers a collaborative environment that will allow you the opportunity to serve others in an impactful way that makes a difference. What we love the most about working here is the team environment and commitment to a positive work/life balance.

Are you someone who enjoys helping others by fielding a variety of calls ranging from simple website registration login questions to providing technical support for multiple software applications? The Customer Contact Center Representative will become a member of a hardworking, enthusiastic, and dynamic team serving as the front line of support for the company via phone, fax and e-mail.

RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, and fax.
• Answer a high volume of calls on a daily basis.
• Assist customers with website and software navigation.
• Pre-screen phone calls for legal hotline attorneys.
• Follow up with customers via email in a timely manner.
• Continually learn about Association programs and communicate them accurately to customers.
• Complete special projects for the department as necessary.

BASIC QUALIFICATIONS:

• High School Diploma
• Experience dealing with a high volume of incoming calls
• High level of computer literacy and proficiency with MS Word, Outlook, Windows, Chrome and Microsoft Edge
• Excellent verbal and written communication skills and type 40 wpm

PREFERRED QUALIFICATIONS:

• Bachelor’s Degree

ADDITIONAL SKILLS AND ABILITIES:

• Ability to learn new software quickly
• Commitment to outstanding customer/member service
• Intermediate to advanced level in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)
• Excellent oral and written communication skills, and outstanding customer service orientation.
• Ability to function effectively in a variety of challenging situations and circumstances, including difficult project deadlines, demanding customers, tight budgets, and evolving goals and objectives.
• Ability to work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner.
• Excellent work ethic and attendance.
• Consistency in giving feedback regarding work progress, timetable, and issues

The Customer Contact Center Representative will be able to use Core Required Software Applications

• MS Word
• MS Excel
• MS Outlook
• HiPath ProCenter phone system
• MS Customer Relationship Management (CRM), Knowledge Base
• Rapattoni (Customer Database)
• MS Internet Explorer
• Epicor (Product Order Intake, Research Orders)
• Magento Management System (C.A.R. Online Database)

YOU MUST be located within a TWO hour commute of zip code 90020 in case asked to come into the office periodically.

Company Description

Leading the Way...TM isn’t just a slogan at the CALIFORNIA ASSOCIATION OF REALTORS® (C.A.R.). As one of the largest state trade organizations in the United States, C.A.R. provides members with tools to help complete transactions, information to keep them nimble in the marketplace and a strong clear voice on the government steps in Sacramento. How do we do it? We start by hiring friendly, talented people committed to working toward those common goals. Headquartered in sunny Los Angeles, C.A.R. offers part time remote work, business casual wear, an on-site exercise room, a health and wellness program including lunch and learns with guest speakers, a FitBit® program, and collaborative working areas. What else? Medical, dental, vision, vitamin reimbursement, 401(k) retirement plan, 11 paid holidays, and more. C.A.R. staff stand by a set of core values that make us the best in the business. Take a look for yourself and see what we are all about www.car.org. C.A.R. and/or its subsidiaries and agents will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance Sorry! Due to the heavy volume of resumes we receive, only candidates being considered will be contacted directly. We appreciate your interest in employment opportunities with the CALIFORNIA ASSOCIATION OF REALTORS®.