Job Description

COMPANY INFO

Location: Sacramento, CA

As an industry leader for manufacturing, wood treating, and trucking operations, California Cascade Building Materials, Inc. (CCBM) is dedicated to our customers with a mission to provide quality products and services.

JOB DESCRIPTION

JOB TITLE: SALES SUPPORT / CUSTOMER SERVICE SPECIALIST

DEPARTMENT: Sales

REPORTS TO: Sales Manager

SUMMARY

California Cascade Building Materials, Inc. is currently seeking a highly motivated, ambitious and reliable individual to provide our customers with outstanding customer service and administrative support to our sales team.

KEY RESPONSIBLITIES AND FUNCTIONS:

· Enter orders for Lowe’s, Home Depot and independent stores

· Answer incoming customer sales calls and emails

· Provide administrative support to sales staff

· Assist customers with pricing and availability information on products

· Enter all credit memos and policy credits

· Run Lowe’s past due viewer

· Handle sales inquiries from Lowe’s, Home Depot, ProBuild and other home centers.

· Implement price changes for Lowe’s and Home Depot

· Answer or forward vendor compliance e-mails

· Maintain store lists for Lowe’s and Home Depot

· Maintain price sheets for CCBM I inside sales

· Retrieve Random Lengths report from e-mail, forward to the appropriate people and update the report in Excel and distribute to salesman

· Maintain price sheets for Lowe’s, Home Depot and HD Supply

· Corresponds with home centers corporate offices

· Maintains Lowe’s item information in 1Sync

· Maintains Home Depot’s item information in HDL

· Oversee company website and social media

· Assists with purchasing material for treating plants and remanufacturing. Research new products for customer needs

· Assist sales staff with customer events and advertising

· Create and manage customer presentations

KNOWLEDGE, SKILLS AND ABILITIES:

· Knowledge of building materials industry desirable

· Exceptional oral, written and telephone skills

· Strong time management skills and ability to multi-task

· Ability to work independently or as part of a team

· Strong attention to detail and follow through

· Proficient with MS Excel and Word

BENEFITS PROVIDED, UPON ELIGIBILITY:

• Medical, Dental and Vision

• 401(k) Plan

• Employee Common Share Purchase Plan

• Paid Vacation/Sick and Major Holidays

Company Description

As an industry leader for manufacturing, wood treating, and trucking operations, California Cascade Building Materials, Inc. is dedicated to our customers with a mission to provide quality products and services.