Department……………...       Parts & Accessories Department

Supervisor……………….       Parts & Accessories Manager

SUMMARY DESCRIPTION

Setup and maintain an appealing retail environment and assist all customers with their shopping and purchase of merchandise.

KEY RESULT AREAS

• Retail Sales of Parts & Accessories
• Customer Service
• Clean and Efficient Parts & Accessories Environment

MAJOR DUTIES AND RESPONSIBILITIES

RETAIL SALES OF PARTS & ACCESSORIES

• Provide prompt and accurate service at cash register.
• Assist Parts & Accessories Manager with attaining retail sales plans in Parts & Accessories.
• Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Assist with set-up, organization, and staging of special events such as Open Houses, of HOG activities, Performance Workshops, etc.
• Create well-organized presentations that appeal to our customers.
• Ensure merchandise displays are stocked, clean, dust free, and appealing to customers.
• Continuously maintain showroom product availability by stocking shelves and displays.
• Maintain update customer mailing lists.
• Attend training sessions to keep current with merchandising and inventory control issues.

CUSTOMER SERVICE

• Provide excellent customer service to all customers.
• Assist Parts and Accessories manager with attaining retail sales and profitability plans in Parts & Accessories.
• Greet customers immediately, in a courteous and friendly manner.
• Develop and share knowledge of all Parts & Accessories merchandise, parts history, and motorcycle service.
• Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
• Handle telephone transactions quickly and courteously.
• Point out any sales, specials, and new merchandise. Offer additional products that may compliment the customer purchase.
• Assist customers with determination of Parts & Accessories requirements and research merchandise in catalogues.
• Accept cash and credit card payments for merchandise purchases. Keep cash register accurate.
• Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to excellent customer service.

CLEAN & EFFICIENT PARTS & ACCESSORIES ENVIRONMENT

• Receive and process parts from distributors, check merchandise received against purchase invoice, and prepare product for showroom floor.
• Conduct or participate in periodic physical inventory of all merchandise (counts, reports etc.).
• Ensure merchandise displays are stocked, clean, and appealing to customers.
• Maintain updated customer mailing lists.
• Become familiar and efficient with all phases of the computer system required for P&A management.

OTHER DUTIES

• As assigned.

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities

COMMITMENTS

• Treat all employees and customers fairly, courteously, and with dignity.
• Be prompt and available for flexible scheduling.
• Review all P.A.C.E. tapes and attend training sessions to keep current with P&A merchandising and inventory control topics as assigned by the Parts Manager.
• Demonstrate a professional approach to customer service.
• Accept direction, follow instructions, and work well with other people.

QUALIFICATIONS & JOB REQUIREMENTS

• Must have ability to get along with a broad customer base.
• Knowledge and experience with servicing Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
• Experience with Point-of-Sale and computerized inventory systems or the ability to quickly learn.
• Knowledge of motorcycle front end, suspension, and engine components and the commitment to continually develop knowledge.
• Ability to look up parts and quote prices for parts using proper catalogue for particular motorcycle.

PHYSICAL DEMANDS

• The noise level in the work environment is usually loud.
• Requires the use of both hands.
• Frequently requires to bend, stoop, crouch, reach, handle tools, and lift 50 lbs. of material.

WORKING CONDITIONS

• Frequently works near moving mechanical parts.
• Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic materials commonly found in a motor vehicle service department.
• Occasionally exposed to exhaust fumes or airborne other particles.
• As pursuant to California Proposition 65, during your work you may be exposed to various materials and chemicals that have been known to cause cancer, or birth defects, or other reproductive harm.