Assistant Manager - Recycling, Customer Service & Billing
Now Hiring an ASSISTANT MANAGER for Recycling!!
Competitive pay, great team and environment!
Equal Opportunity Employer
Are you a world class TEAM PLAYER? Looking for an awesome team that executes at phenomenal levels to be part of?
We are that group of motivated, career minded and aggressive team members you have been looking for! California Recyclers Inc. is a premiere So Cal Recycler and our growth has been exponential. We service many Fortune 500 companies.
If you can think of nothing else but delivering excellence to your customers and empowering a team of highly motivated individuals, then please apply! You must love the environment, working with people and recycling. We provide services that save tomorrows resources and today’s environment.
The Assistant Manager job opening is a newly created position, we are seeking top tier performers! High level execution in this position is critical to our continued growth and success. We are looking for a strong minded, intelligent, hardworking, resilient individual with leadership experience preferably in the recycling, export or shipping industries.
JOB DUTIES INCLUDE:
Oversees, evaluates and ensures performance of dispatching, scale house, billing, customer service, human resources and marketing.
Oversee accurate pricing and up to date purchase orders for new and existing customers
Audit billing for both customers and vendors by making corrections and providing feedback to the right personnel.
Interact with purchasing, scale house and customer payables to ensure on time and accurate payments.
Ensure customer pricing is accurately updated into our company software
Oversee check accuracy, ensure timely voids of checks container errors
Oversee month end closing and payment procedure for all customers
Plan and implement quality assurance for all processes
Personnel development; staff meetings
Improve customer service experience, create engaged customers and facilitate organic growth
Taking ownership of customers issues and following problems through to resolution
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Oversee sales activity tracking and statistics, compile accurate and timely reports
Assist in recruiting, mentoring and developing strong team members and nurture an environment where they can excel through encouragement and empowerment.
Control resources to utilize assets to achieve qualitative and quantitative targets
Communicates and follows up on production goals and objectives with Ops manager
Communicates company goals with administrative team
Assist in day-to-day supervision, scheduling, conflict resolution and disciplining
THE RIGHT CANDIDATE WILL POSSESS:
3 years’ experience in leadership, customer service, billing and/or management
Competitive Drive, Resiliency, Follow Through and Positive Attitude
Recycling or Commodity Experience Highly Desired
Experience in customer service and billing
College degree highly desired
Experience in CRM programs and enterprise type software
Strong mathematical, problem solving and analytical skills
Excellent communication skills both verbal and written
Quick learner and intelligent
Excellent multi-tasking and project management
Strong leadership and organizational skills
Strong MS Office (Excel) and computers skills
Ability to learn new software quickly
Effective communication and interpersonal skills
Strong problem-solving skills
The desire to do the job right every time
COMPENSATION PACKAGE:
Hourly $17.50-$21 DOE
Group Health Insurance, Medical, Dental, Vision and Life
3 days PTO
Accruable Vacation Time
Paid Holidays