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Call Center Representative

- California / Spade Staffing -

Call Center Representative

San Diego, CA
Full Time
Paid
  • Responsibilities

    Job Description

    Answer incoming calls from customers to take orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information.

    DUTIES AND RESPONSIBILITIES

    • answer calls and respond to emails
    • handle customer inquiries both over the phone and by email
    • research required information using available resources
    • manage and resolve customer complaints
    • provide customers with product and service information
    • enter new customer information into system
    • update existing customer information
    • process orders, forms and applications
    • identify and escalate priority issues
    • route calls to appropriate resource
    • follow up customer calls where necessary
    • document all call information according to standard operating procedures

    EDUCATION

    • high school diploma or equivalent
    • proficient in relevant computer applications
    • required language proficiency
    • knowledge of customer service principles and practices

    SKILLS

    • verbal and written communication skills
    • listening skills
    • problem analysis and problem solving
    • customer service orientation
    • organizational skills