Customer Service Rep (Escondido, CA)
Job Description
CUSTOMER SERVICE REPRESENTATIVE – ESCONDIDO, CA
WHO WE ARE? California Surveying & Drafting Supply (CSDS) is a leading solutions provider serving architects, engineers, contractors, land surveyors and GIS professionals throughout California. CSDS integrates a variety of technologies including GPS, laser, optical, scanning, mapping, 3D and large-format printing to enable customers to document, collect, manage and analyze information for increased productivity and profitability. An authorized distribution partner for Trimble, Spectra Precision, FARO, HP, Seiko Teriostar and more, CSDS offers a complete range of products, service, training, rentals and support. POSITION SUMMARY CSDS is currently seeking a Customer Service Representative (CSR) who will be responsible for providing excellent customer service to our clients. Our future CSR will play an important role in our business strategy. They support our customers by answering their questions and providing advice about our product offerings. Our CSR also will support our sales team with on-boarding new customers. We encourage those who enjoy a fast-paced, customer facing environment to apply for this role. IN THIS ROLE, YOU WILL... -Provide a consistent customer experience for our clients. -Provide exceptional customer care via telephone and emails. -Handle customer issues from start to finish and provide solutions to problems efficiently and effectively. -Provide advice to customers on our product lines; equipment; applications etc. -Problem solve to offer customers better or alternative products where applicable or necessary. -Showcase and promote equipment or consumables to customers for new product launches or promotions. -Process orders; primarily by telephone, email or E-commerce, but also for walk-in customers -Work closely with our outside sales team to create and maintain excellent customer service relations -General branch administration, data entry, and other duties as assigned or required ABOUT YOU... -Strong customer service skills. -Above average problem-solving skills in order to solve complex customer issues -Excellent interpersonal communication & telephone skills -Self-disciplined and highly organized with ability to take initiatives. -Ability to multi-task and prioritize work activities appropriately while remaining calm and upbeat in an at times fast-paced and pressured atmosphere. -Energetic and highly motivated -Minimum of one-year customer service and administrative experience. -Computer competence and knowledge of Microsoft Office. -Knowledge of any CRM is an asset. -Construction experience a plus.
Company Description
California Surveying & Drafting Supply, Inc. (CSDS) California Surveying & Drafting Supply, Inc., is part of the world’s leading Trimble, HP and Autodesk distributor. CSDS has been an integral partner to architects, engineers, and construction professionals for more than 35 years. CSDS provides precision positioning technology, large format printers, construction field supplies and related support and training to yield the customers largest return on their investment. Our products also include 3D laser scanners, GPS receivers, and commercial drones. CSDS also operates California’s largest real-time network, providing precision positioning with one-centimeter accuracy for surveying, mapping, engineering, forensics and agricultural applications. We are growing our portfolio of products and are backed by a full team of professional services engineers. CSDS offers more services, training and convenience than ever before. We are highly respected for our knowledge driven solutions for some of the largest businesses and government agencies throughout California. We are rapidly expanding, and we serve our customers from 7 facilities spread strategically throughout California. (Sacramento, Dublin, Fresno, Ventura, Anaheim, Torrance, and Escondido) Come join our team!