Job Description

About the Role:
The Call Center Agent is responsible for providing courteous and efficient customer support through inbound and outbound calls. This role focuses on maintaining high service standards and ensuring a positive experience for every caller.

Key Responsibilities:

• Handle incoming and outgoing calls with professionalism.

• Provide accurate information and support to customers.

• Record call details and update internal systems as needed.

• Follow procedures to resolve customer inquiries effectively.

• Contribute to team goals and service quality standards.

Qualifications

• Clear and professional communication skills.

• Strong attention to detail and accuracy.

• Dependable, patient, and solution-oriented.

• Ability to manage calls efficiently in a structured environment.

Additional Information

Benefits

• Competitive salary ($61,000 – $66,000 per year).

• Opportunities for professional growth and advancement.

• Collaborative and inspiring work environment.

• Comprehensive training and mentorship programs.

• Full-time, on-site position in Washington, DC.