Job Description

Job Summary:
The Call Center Agent handles incoming and outgoing customer communications, providing support, information, and solutions. Best for someone patient, clear-spoken, and customer-focused.

Responsibilities:

• Provide accurate information and troubleshoot issues

• Document interactions and update customer records

• Follow scripts and quality guidelines

• Escalate complex issues to supervisors

• Meet performance goals for service quality and efficiency

Qualifications

• Strong verbal communication skills

• Ability to stay calm under pressure

• Basic computer and typing proficiency

• Customer service experience a plus but not required

Additional Information

• Competitive salary range ($52,000–$56,000 per year).

• Opportunities for professional growth and advancement within the agency.

• Supportive environment that values creativity, innovation, and continuous development.

• Collaborative culture with exposure to diverse branding projects.

• Full-time position with structured training and ongoing mentorship.