Job Code: AZ 8596 Job Title: Call Center Agent (Local Only/1st Day Onsite/100% Remote) Client Job ID: AZ 8596 Location: Phoenix, Arizona (within 1 hour of Phoenix or Tucson) Duration: 6 Months (Possible Extension) Schedule: Monday–Friday, 8 AM–5 PM (40 hrs/week) Work Setup: 1st Day Onsite (Orientation), then 100% Remote

About the Role

SOAZ-Req #8596 – AZ Department of Revenue (AZDOR) – Education and Compliance Division is seeking Call Center Agents to provide courteous, professional assistance to taxpayers regarding individual and business-related tax compliance and general inquiries.

This is a fast-paced, high-volume Tier 1 support environment requiring strong multitasking and communication skills.

Key Responsibilities

Handle high-volume inbound calls regarding tax compliance and account inquiries

Resolve Tier 1 issues and escalate complex cases as needed

Review taxpayer accounts, verify and update information in real-time

Educate callers on online resources and tax policies

Submit payment arrangement requests and document actions across multiple systems

Participate in team engagement and meet performance expectations

Required Qualifications

Minimum of 2 consecutive years of experience in a fast-paced national call center (finance, banking, insurance, or telecommunications preferred — not technical support)

Strong multitasking and customer service skills

Proficiency in Microsoft Word, Excel, and Google Workspace

Basic math competency (addition, subtraction, multiplication, division)

Excellent verbal and written communication

Preferred Qualifications

Spanish-speaking candidates strongly encouraged to apply

Experience in process improvement or banking environments

Associate degree or higher

Additional Information

Training: 3 weeks, 8:30 AM–5:00 PM (attendance is mandatory)

Candidates must live within 1 hour of Phoenix or Tucson and attend Day 1 orientation onsite (1600 W. Monroe St., Phoenix, AZ 85007)

Must pass background, fingerprinting, and 5-year Arizona tax filing checks

Reliable hardwired internet connection required; 5G routers must be configured by IT on Day 1

Must be able to transport assigned equipment (no public transport allowed)

Short work stints or switchboard-only experience will not be considered