Job Description

Job Description

We are seeking a professional and detail-oriented Call Center Agent to join our team in Sandy Springs, GA. In this role, you will be the first point of contact for our clients, responsible for handling inbound and outbound calls, providing accurate information, resolving issues, and ensuring a positive customer experience.

Responsibilities

• Handle a high volume of inbound and outbound calls in a professional manner

• Provide accurate information about services, policies, and procedures

• Resolve customer complaints efficiently and escalate issues when necessary

• Document interactions thoroughly in the internal system

• Follow communication scripts and adhere to company procedures

• Meet individual and team performance targets

• Collaborate with other departments to ensure client satisfaction

Qualifications

Qualifications

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus)

• Proven experience in a call center or customer service environment

• Excellent verbal and written communication skills

• Strong problem-solving abilities and attention to detail

• Ability to multitask and work in a fast-paced environment

• Proficiency with computer systems and typing speed of at least 40 WPM

• Positive attitude and strong work ethic

Additional Information

Benefits

• Competitive annual salary ($50,000 – $55,000)

• Career growth opportunities and ongoing professional development

• Comprehensive training and onboarding support

• Health, dental, and vision insurance packages

• Paid time off and holidays

• Collaborative and supportive team environment