Job Description

We are seeking a motivated and detail-oriented Call Center Agent to join our team in New Orleans, LA. The ideal candidate will play a vital role in maintaining client satisfaction by handling inbound and outbound calls with professionalism, clarity, and efficiency.

This position requires strong communication abilities, active listening skills, and the capacity to manage multiple tasks in a structured environment.

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner

• Provide accurate information regarding services, processes, and client inquiries

• Maintain detailed records of customer interactions in internal systems

• Follow established scripts and communication guidelines while maintaining a natural tone

• Resolve basic customer concerns and escalate complex issues appropriately

• Meet daily and weekly performance metrics and quality standards

• Collaborate with supervisors and team members to improve service efficiency

Qualifications

• Strong verbal communication skills and clear articulation

• Excellent listening and problem-solving abilities

• Professional demeanor and customer-focused mindset

• Ability to work in a structured, performance-driven environment

• Basic computer proficiency and ability to navigate multiple systems

• Strong organizational skills and attention to detail

Additional Information

• Competitive salary ($39,000 – $43,000 annually)

• Growth opportunities within the organization

• Professional development and skills enhancement

• Structured training program

• Supportive team-oriented environment

• Stable, full-time position in a professional office setting