Job Description

Skillbridge Academy is seeking a Call Center Agent to join our growing team in Nashville, NC. This role is ideal for individuals who thrive in fast-paced environments and enjoy delivering high-quality customer interactions. As a Call Center Agent, you will serve as a key point of contact, ensuring professional, efficient, and solution-oriented communication with clients.

Responsibilities

• Handle inbound and outbound calls in a professional and courteous manner

• Provide accurate information and resolve customer inquiries efficiently

• Document interactions and maintain organized call records

• Follow established communication guidelines and operational procedures

• Collaborate with internal teams to ensure consistent service delivery

• Maintain a high standard of customer satisfaction and professionalism

Qualifications

• Strong verbal communication and active listening skills

• Clear, confident, and professional phone presence

• Ability to manage multiple tasks and remain organized

• Attention to detail and commitment to accuracy

• Problem-solving mindset with a customer-focused approach

• Ability to work independently and as part of a team

Additional Information

• Competitive salary ($46,000 – $49,000 per year)

• Growth opportunities and internal career development

• Structured training and skill-building programs

• Supportive and professional work environment

• Stable full-time employment