Job Title: Call Center Agent
Location: New orleans, LA
Job Type: Full-Time
Department: Customer Service
Reports To: Call Center Supervisor

Job Summary:

We are seeking a motivated and customer-focused Call Center Agent to join our team. The ideal candidate will handle incoming and outgoing customer interactions in a professional, efficient, and courteous manner. You will provide information, resolve issues, and ensure a high level of customer satisfaction.

Key Responsibilities:

• Answer incoming calls, emails, and live chat inquiries from customers.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints or issues with professionalism and efficiency.

• Process orders, forms, and requests.

• Identify and escalate priority issues to the appropriate departments.

• Follow communication “scripts” when handling different topics.

• Document all customer interactions in the CRM system.

• Meet or exceed daily call handling and service level goals.

• Stay up to date on product knowledge and company policies.

• Contribute to team efforts by achieving individual and team KPIs.

Qualifications:

• High school diploma or equivalent; college degree is a plus.

• Proven customer support or call center experience is preferred.

• Excellent verbal and written communication skills.

• Strong listening and problem-solving abilities.

• Proficient in typing and using computer systems, CRM platforms, and call center software.

• Ability to work in a fast-paced environment and manage multiple tasks.