Job Title: Call Center Agent
Location: Dallas, TX
Job Type: Full-Time
Department: Customer Service

Job Summary:

We are looking for a friendly, motivated, and customer-focused Call Center Agent to join our team. In this role, you will serve as the first point of contact for our customers, providing information, resolving issues, and ensuring a high-quality experience with each interaction. This position requires excellent communication skills, patience, and a commitment to customer satisfaction.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional manner.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints efficiently and escalate unresolved issues to the appropriate departments.

• Document customer interactions, transactions, and feedback in the system.

• Maintain a positive and empathetic attitude toward customers at all times.

• Meet personal/team performance goals and call center metrics.

• Stay up-to-date with product knowledge and company updates.

Requirements:

• High school diploma or equivalent.

• Strong verbal and written communication skills.

• Ability to stay calm under pressure and handle challenging situations.

• Proficient in using computers and call center software.

• Excellent multitasking, time management, and organizational skills.