Job Description

Job Description

We are seeking a dedicated and professional Call Center Agent to join our customer support team in Cleveland, OH. This role involves handling inbound and outbound calls, assisting clients with inquiries, resolving concerns, and maintaining a high standard of service. You will play a vital role in representing Every Word Code and ensuring customer satisfaction at every interaction.

Responsibilities

• Answer inbound customer calls in a courteous and efficient manner.

• Make outbound follow-up calls as needed.

• Resolve customer questions, issues, and concerns promptly.

• Document customer interactions in the system accurately.

• Follow company policies and procedures in handling customer situations.

• Collaborate with team members and other departments to improve service.

• Maintain a positive and professional demeanor at all times.

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

• Previous experience in a call center or customer service role is an advantage.

• Strong communication and active listening skills.

• Ability to multitask and manage time efficiently.

• Proficient in computer use and familiar with CRM systems.

• Problem-solving skills and a customer-first attitude.

• Reliable, punctual, and adaptable to a fast-paced environment.

Additional Information

Benefits

• Competitive salary: $49,000 – $54,000 per year

• Full-time, stable position with regular weekday hours

• Opportunities for professional growth and advancement

• Ongoing training and support

• Dynamic and respectful work environment

• Skills development in communication and client support