Job Title: Call Center Customer Service Agent
Location: New Orleans, LA
Job Type: Full-Time
Reports To: Call Center Supervisor

Job Summary:

We are seeking a motivated and customer-focused Call Center Customer Service Agent to join our team. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing exceptional service over the phone, email, or chat. The ideal candidate is friendly, patient, and solutions-oriented.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a professional and timely manner

• Provide accurate information regarding products, services, and company policies

• Resolve customer issues efficiently while ensuring a high level of customer satisfaction

• Record customer interactions and details of inquiries, complaints, or comments in the CRM system

• Escalate complex or unresolved issues to appropriate departments or supervisors

• Follow communication scripts and standard procedures

• Meet performance metrics including call quality, call handling time, and customer satisfaction

• Stay updated on product knowledge, promotions, and company updates

Qualifications:

• High school diploma or equivalent; associate degree is a plus

• Excellent verbal and written communication skills

• Strong problem-solving and conflict-resolution abilities

• Proficient in using computers, customer service software, and multi-line phone systems

• Ability to work in a fast-paced, high-volume environment