Bring Your Positive Energy and Make Every Call Matter!

We are looking for a Call Center Customer Service Agent with a friendly, professional phone presence, a positive attitude, strong attention to detail, and a genuine passion for helping people. The ideal candidate enjoys working as part of a team, stays organized in a fast-paced environment, and creates a warm, welcoming experience for every patient who calls.

Bilingual English/Spanish skills are a plus but are not required. This is an in-person position located in our office inside Hulen Mall.

Pay: $15-$16.50 per hour based on experience, plus bonuses

Schedule: Full-time. We are open six days per week, with Monday, Friday and Saturday hours required. Options for days off include Tuesdays, Wednesdays and Thursdays based on staffing needs.

Location: In person Bonus: Fluent in English and Spanish

What You’ll Do

Answer incoming calls with professionalism and warmth

Schedule and confirm patient appointments accurately

Enter and update patient information in our system

Help patients understand services, benefits, and next steps

Support smooth communication between clinics and patients

Maintain clear, accurate documentation of interactions

Support your call center and clinic teams, working together to provide an outstanding experience for every patient

What We’re Looking For

Outstanding customer service skills and a friendly phone presence

Strong attention to detail and accuracy

Aptitude and willing ness to learn new things and grow your skill set

Positive, team-player mindset

Organized and able to multitask in a busy environment

Comfortable using computers and scheduling systems

Medical office or call center experience preferred (not required)

We’re proud to have a supportive, upbeat team that genuinely enjoys helping others and making every patient interaction a positive one. If you share that mindset, we’d love to meet you!

Benefits

401(k) with matching

Health, dental, and vision insurance

Paid time off

Training and ongoing support in a collaborative team environment

Bonuses

Potential for advancement