Call Center Manager – Build, Lead & Scale a High-Performance Team

A growing health and wellness brand is on the hunt for a Call Center Manager who knows the fast-paced world of direct response marketing—someone who’s been in the trenches, understands the urgency of inbound calls, and knows how to turn interest into action.

This isn’t a role for someone who wants to maintain the status quo. We’re looking for a builder, a motivator, and a strategist who’s ready to grow a team, tighten up operations, and boost conversions.

What You’ll Do:

• Lead a team of reps handling inbound appointment calls from 8AM–5PM

• Recruit, train, and coach for performance

• Monitor call volume, conversion rates, and show-up rates

• Jump in on escalations and complex customer interactions

• Optimize scripts, workflows, and call handling times

• Keep an eye on KPIs and make data-backed decisions

• Collaborate with leadership to scale the team and expand into new channels (chat, SMS, etc.)

What You Bring:

• 3+ years managing in a direct response or high-volume call center

• A knack for coaching and motivating sales-minded reps

• Experience with CRMs, call tracking tools, and dialing systems

• Strong handle on metrics like show rate, conversion, and hold time

• Calm under pressure, sharp with process, obsessed with improvement

• You’re scrappy, hands-on, and ready to grow something big

Why This Role Rocks:

• Base salary + quarterly/annual performance bonuses

• Full benefits (health, dental, vision, 401k, PTO)

• Leadership development and growth potential

• You’ll have a real voice in how we scale

Sound like your kind of challenge? Apply now and let’s build something that works.