Call Center Team Lead – Inside Sales & Appointment Setting
Lead From the Front. Build a Team. Drive Results.
Storm Guard Roofing & Construction – Madison, WI
Base Pay + Performance Bonuses + Leadership Incentives
We're looking for a high-performance Call Center Team Lead who doesn't just manage people—they inspire performance, create accountability, and elevate results.
This is a leadership opportunity for someone who loves competition, thrives in a metrics-driven environment, and wants to directly impact company growth while developing their own leadership career.
You won't be sitting on the sidelines.
This is a true player-coach role where you'll lead by example, set appointments, coach team members, and help build a high-performing inside sales culture.
If you're the type of person who sees a struggling team and thinks, "I can help them perform better," we want to talk.
What You'll Be Responsible For
Lead From the Front
Make inbound and outbound calls to homeowners
Convert qualified leads into scheduled appointments
Consistently perform at a high level while setting the standard for the team
Demonstrate professionalism, urgency, and strong communication on every call
Coach & Develop Team Members
Provide real-time coaching and feedback
Review calls and identify opportunities for improvement
Reinforce scripts, best practices, and sales techniques
Help team members improve conversion rates and appointment quality
Drive Performance & Accountability
Track daily activity and key performance metrics
Ensure CRM accuracy and proper lead management
Monitor appointment quality and sales team feedback
Hold team members accountable to expectations and standards
Create a culture of ownership, urgency, and continuous improvement
Support Growth
Work directly with leadership to improve systems, processes, and performance
Help identify new training opportunities and team development initiatives
Play an active role in scaling the call center operation
Schedule
Monday – Thursday: 2:00 PM – 8:00 PM
Friday: Optional 2:00 PM – 5:00 PM
Saturday & Sunday: 10:00 AM – 2:00 PM
Compensation
Competitive Base Pay
Individual Performance Bonuses
Team Performance Bonuses
Leadership Incentives
Advancement Opportunities
Top performers and strong leaders will have opportunities to grow as the company continues to expand.
What We're Looking For
Required
Proven success in inside sales, appointment setting, or call center environments
Strong communication and relationship-building skills
Comfortable making a high volume of calls
Experience coaching, mentoring, training, or leading others
Highly organized and detail-oriented
Ability to thrive in a fast-paced, performance-driven environment
Ideal Candidate
Competitive and results-focused
Natural leader with strong presence and accountability
Metrics-driven and motivated by performance
Positive attitude and high energy
Coachable while also capable of coaching others
Wants to grow into larger leadership opportunities
Why Storm Guard?
Storm Guard is one of the most recognized names in roofing and exterior restoration. We are building a team of professionals who want more than just a job—they want a career with growth, impact, and earning potential.
You'll work directly with leadership, help shape the future of our inside sales operation, and have a clear path for advancement as we continue to grow.
If you're ready to lead, produce, and make a measurable impact, apply today.
We are actively interviewing and looking to hire quickly.