Call Center Operator

M

Munson Healthcare

Call Center Operator

Traverse City, MI
Full Time
Paid
  • Responsibilities

    Job Description

    _ A Day in the Life_

    • A Call Center Operator supports all Munson Healthcare system initiatives, providing emergency communications in a professional manor, sharing of data and providing services while utilizing customized software. Provides excellent customer care through one-on-one interaction with consumers, physicians/office, and Munson Healthcare staff.

    • Determines customer needs and fulfills those needs through dissemination of information entered into custom databases to include but not limited to on-call calendars, emergency notification, and hospital codes, paging groups, physician and staff profiles.

    • Assist in maintaining departmental documentation.

    • Adheres to proper security protocol. Assists in pre-defined operations during downtime procedures.

    • Responds in a timely, professional manner to the needs of customers. Develops and maintains knowledge of when to escalate issues. Maintains regular communication on progress of issues.

    • Performs other duties and responsibilities as assigned.

  • Qualifications

    Qualifications

    _ What’s Required_

    • High school diploma or GED.

    • Minimum of two years working with the public.

    • Ability to type 50 wpm.

    • Medical Terminology course completed within first 90 days.

    • Experience in hospital/medical setting beneficial.

    Additional Information

    _ Are you Munson Material? Apply today!_

    *Fully on-site in Traverse City, MI

    Schedule : Weekdays - 12:30p - 9:00p four days per week; Every other weekend - weekend hours vary

    Munson Healthcare requires all employees be vaccinated or have lab confirmed immunity for Measles, Mumps, Rubella and Varicella. MHC also requires all employees to receive a flu vaccine during the flu season in the year that they are hired and annually thereafter, or receive an approved medical or religious exemption.