Job Description
We have an immediate opportunity for a Personal Banker in our Call Center. Are you a driven individual looking to advance your career with a dynamic and progressive organization? We want to hear from you!
Position Overview:
As a key member of our team, you'll handle incoming calls from members, assist with orders, answer inquiries, troubleshoot problems, and provide valuable information. Your role will also focus on cross-selling our wide range of credit union products and services, particularly our lending products.
Key Responsibilities:
- Member Interaction: Provide exceptional service by answering calls, addressing inquiries, resolving complaints, and troubleshooting issues. Cross-sell credit union products and services.
- Transaction Processing: Handle various financial transactions including deposits, withdrawals, loan payments, cashier's checks, money orders, and cash advances. Ensure accurate daily balancing of transactions.
- Account Services: Open and close individual retirement accounts, checking accounts, savings accounts, and term share accounts. Assist members with account issues and provide comprehensive account maintenance.
- Loan Services: Receive, review, and submit applications for consumer loans and debit/credit cards. Conduct interviews with loan applicants, gather necessary information, and ensure the accuracy of all documentation.
- Compliance and Accuracy: Ensure all transactions and services comply with established policies, legal requirements, and regulatory standards.
Essential Duties:
- Member Support (70%): Respond to member inquiries via phone and email, resolve complaints, route calls, and follow up as necessary. Identify and pursue cross-selling opportunities.
- Loan Assistance (5%): Conduct interviews with loan applicants, prepare and review loan documents, and explain loan options. Collaborate with Lending Support and Collections departments as needed.
- Account Management (5%): Assist members with opening and closing accounts, answer questions about products and services, and resolve issues within your authority.
- Transaction Processing (5%): Process financial transactions, balance cash drawers, and submit checks for electronic clearing.
- Member Engagement (5%): Welcome members, provide routine information, and direct them to the appropriate departments for specific services.
- Compliance (5%): Ensure adherence to loan terms and conditions, stay informed on current trends, laws, and regulations.
- Additional Duties (5%): Perform other job-related tasks as assigned.