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Call Center Relationship Specialist

Driving Academy

Call Center Relationship Specialist

National
Full Time
Paid
  • Responsibilities

    About us

    Driving Academy is the best school for truck driving in the United States. Our goal is to help one MILLION people get on their 'road to freedom' - this means helping them get a CDL and start in a new, well-paying career. Those who work for Driving Academy achieve their goals by helping others!

    Driving Academy is the FIRST and ONLY franchise for trucking schools in the United States. Transportation is a booming industry right now, and it's in desperate need of CDL drivers. Our current goal is to open up 50 locations across the country to help lessen this shortage and help the working people of the United States get the careers and lives they deserve.

    Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams. _ ****_
    **
    Some of our Benefits/Perks:** **
    **

    • Competitive pay starting at $28.00 - $35.00/hr + depending on experience

    • ** Remote/Work From Home Available
      **

    • Medical/Dental/Vision Insurance

    • Employee discount on loans Team members qualify for a discount on consumer loans.

    • Tuition Reimbursement of up to $5,250 per year for full-time team members.

    • Paid Time Off 15 days/year & over 10 Paid Holidays

    • Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.

    • Retirement Benefits (401K) Grow matches up to 8% for team members.

    • Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.

    Responsibilities:
    The Call Center Relationship Specialist is responsible for providing friendly, expedient, competent and professional customer service to members via telephone and/or written correspondence. Cross-sells Credit Union products and services. Supports a sales and service environment that is focused on the credit union's mission, vision and core values.

    Qualifications:

    Required Skills & Experience

    • High school diploma required. Some college from an accredited college or university is preferred.
    • 1-3 years sales and service experience required, preferably in a call center environment.
    • Effective communication skills to include: active listening, voice quality, grammar, articulacy, strong interpersonal skills, multi-tasking ability, conflict management and telephone etiquette skills.
    • Bi-lingual (English and Spanish) preferred.
    • Working knowledge of Windows-based PC products and general office equipment.

    Physical Demands

    • Must be able to sit for extended periods of time.
    • Must be able to read, write, speak and type English.
    • Must be able to hear and use a telephone.
    • Use of computer requires repetitive keystrokes.

    Work Environment

    • This role is fully remote, with the option to work from our HQ or retail locations.
    • You'll play a vital role supporting our members.

    Apply online today!

    An Equal Opportunity Employer Minorities/Females/Veteran/Disabled

    #LI-Remote