A neurology Call Center Representative is a healthcare-focused customer service role that supports patients, providers, and administrative teams within a neurology practice. Your role is critical in ensuring smooth patient flow, accurate scheduling, and timely communication between patients and providers. This role manages high-volume calls, gathers accurate patient information, and ensures efficient appointment scheduling while delivering excellent patient experience across phone, email, and in-person interactions.

Key Responsibilities: Patient Communication & Customer Service

Greet and assist patients and visitors professionally via phone, email, and in person

Handle high-volume inbound calls, schedule appointments, and respond to general inquiries

Provide patients with clear information regarding practice policies, appointment requirements, and next steps

Handle patient complaints professionally, ensuring confidentiality and compliance with HIPAA regulations Support patients in distress and respond appropriately to urgent situations

Conduct follow-up calls for missed appointments, support patients in distress and respond appropriately to urgent situations

Scheduling & Registration

Schedule appointments using established provider templates to ensure efficient patient flow

Create, update, and verify patient records within scheduling and electronic medical record (EMR) systems

Gather and enter detailed patient information accurately across multiple systems

Communicate appointment add-ons, delays, cancellations, and no-shows to leadership

Maintain efficient registration flow and readiness for clinical staff

Administrative & Systems Support

Utilize practice management and EHR systems to manage patient information securely

Safeguard patient information and always maintain confidentiality

Manage phone and fax communications and relay messages appropriately

Maintain electronic and manual filing systems

Prepare monthly marketing flyers, stamp and mail trifold materials

Generate reports in support of departmental goals and operational needs

Maintain supply inventories and communicate needs to the team lead

Qualifications

Minimum of 1 year of experience in a medical receptionist, call center, or customer service role

Prior medical call center experience preferred

Experience with electronic scheduling systems and EMR preferred

Proficiency with multi-line phone systems and computer-based applications

Strong organizational skills with exceptional attention to detail

Excellent interpersonal and communication skills

Ability to work independently while following established workflows

Ability to handle confidential information with discretion and professionalism

Perform additional administrative duties as assigned

Benefits

Medical, Dental, and Vision insurance

Paid Time Off

401(k) Retirement Plan

Great Work Environment