Job Title:Call Center Representative – 40 Openings

Job Duration: 13 Weeks – Contract

Job Location: San Diego, California 92123 (Onsite)

** Training Schedule:

**

• Phase 1 of training: 6 weeks and on site (Spectrum)
• Phase 2 of training: 1-2 weeks; possibly on site (Tech Way) or remote -they will be on the phone
• Needs to be able to come to Spectrum for training (830-5pm) DAILY
• Training will be held at ( 8CS5 Spectrum Center BLVD San Diego )

** Work Schedule:

**

M-F 8a-6pm

1130-8pm and possible weekends

Candidates need to be flexible to work all schedules to help with business need Possibly could work remote – after they pass training and the assessments

They would need dedicated workstation

If they work on-site they would be at: 8520 Tech Way San Diego

Good Attendance in previous positions- is a priority

HS diploma –**must Experience:

**

• Call Center Experience – MUST

• - Min of 6-month recent call center experience

  • More experience in health call centers - the better
  • Looking for candidates who have long term assignments, not short stints.

• Knowledge of current matters relating to health maintenance organizations, performance management, and customer satisfaction assessment and delivery.

• Basic computer and writing skills

• Have worked in an environment that requires them to meet KPI’s

• - Sharp has strict KPI’s the workers must meet to stay in compliance with their position

• Understanding HIPPA compliance, Medicare, service recovery, fast-paced environment, experience with handling grievance cases

• Experience in taking between 60-80 calls a day

• Epic Experience ** preferred**

• Investigatory skills – researching and looking into inquiries

• TalkDesk – ** preferred**

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Thanks and Regards,

Jaswanth, Technical Recruiter

E-mail- Jaswanth@buckeyeglobalit.com

Phone- (614) 953-0332

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Global Workforce Solutions | Certified MBE & EDGE Company | Microsoft Partner

Direct Hire | Contingent Staffing | SOW Services | Clinical Staffing| IT Consulting | Payrolling

You should be proficient in:

• Customer Service

Salary info:

$19 - $21 / hr