Job Description

Job Description

We are currently seeking a Call Center Representative to join our customer service team. In this role, you will be the first point of contact for clients, providing high-quality assistance and support via phone. You will work in a fast-paced environment where excellent communication, problem-solving, and multitasking skills are key.

Responsibilities

• Answer inbound customer calls in a professional and courteous manner

• Provide accurate information about services, products, and policies

• Resolve customer inquiries, complaints, or issues effectively

• Document interactions and maintain detailed records in the system

• Follow call scripts and procedures while meeting quality standards

• Collaborate with internal departments to ensure client satisfaction

• Meet or exceed daily performance and service goals

Qualifications

Qualifications

• High school diploma or equivalent required; associate’s or bachelor’s degree is a plus

• Previous customer service or call center experience preferred

• Strong verbal communication and active listening skills

• Ability to handle a high volume of calls while maintaining professionalism

• Proficiency in using computer systems and call center software

• Problem-solving mindset with attention to detail

• Reliable, punctual, and team-oriented

Additional Information

Benefits

• Competitive salary between $50,000 and $56,000 per year

• Opportunities for career growth and skill development

• Comprehensive training and onboarding

• Health, dental, and vision insurance

• Paid time off and holidays

• Supportive and inclusive work environment