Benefits:

401(k)

Company parties

Competitive salary

Dental insurance

Health insurance

Paid time off

Training & development

Benefits/Perks

Competitive Compensation w/ incentives

Paid Time Off

Great working environment

Job Summary

We are seeking a friendly and professional Call Center Representative to join our team. In this role, you will take inbound and outbound calls, communicate with patients to identify their needs and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and able to work with other team members.

Responsibilities

Receive inbound calls and place outbound calls

Identify the reason for the patient’s call, collect relevant information, and provide solutions

Refer to premade scripts for a variety of customer service topics

Use best practices in customer service techniques to develop rapport and build relationships with patients

Document all patient interactions

Attend trainings to maintain up-to-date skills and knowledge

Qualifications

High school diploma/GED

Previous experience as a Call Center Representative or in a similar role is preferred

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively